Location :North Pattaya
240/3 Moo 5, North Pattaya Circle, Pattaya City, Chonburi 20150, Thailand
Firstly I would like to make comments on my stay at the resort in January 2015. I booked and paid a bungalow for my stay but was allocated a superior room. Staff at reception insisted that this was a bungalow. Room number was 104 (or close proximity). I did not get what I paid for. Regarding my stay in 2016 I was allocated a bungalow (Room 614). The accommodation was substandard as the air conditioning was faulty and the bathroom flooded when the shower was in use. When I reported my concerns to reception I was informed that nothing could be done as the manager was just starting his lunch break and staff had no authority to make decisions until he was back on duty. Issues were resolved and alternative accommodation was found (Room 616) when the manager had finished his lunch. It would appear that customer concerns may not be a priority to management who are reluctant to offer personal apologies or goodwill gestures. The service rating is based on management service rather than hotel staff service. In conclusion this is not a hotel where management responds to diplomacy and a more forceful approach to complaints needs to be adopted.
4/5 Standard of room
0/5 Quality of food
4/5 Value for Money
Very friendly and helpful staff, very good breakfast choice, nice and clean rooms.
5/5 Standard of room
4/5 Quality of food
5/5 Value for Money
Sunshine Garden Resort is in a prime location at the corner of the North Pattaya Circle offering easy access to almost everything in Pattaya.