Lotus Pang Suan Kaew
Lotus Pang Suan Kaew
21 Huay Kaew Rd., T.Suthep, A.Muang Chiang Mai
Star Ratings : 
Location : Chiang Mai City Rooms : 1086
Location : Chiang Mai City Rooms : 1086
The Lotus Hotel Pang Suan Kaew in Chiang Mai, serenely reflects the ancient Lanna-Thai traditions of civilisation, hospitality and charm. The Rose of the North is well worth a visit for its centuries-old temples sprinkled around town, old city walls and gates, moat, and backdrop of beautiful mountains.
from US$25
per night
TAX & SERVICE INCLUSIVE
per night
TAX & SERVICE INCLUSIVE
Based on 879 HotelTravel.com Guest reviews
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
79%
Customer Satisfaction
Rated #49 for all Chiang Mai hotels
This is a fantastic hotel located just outside Chiang Mai Central City. It is close to everything and connected to a mall so you have all of Chiang Mai at your fingertips. The rooms are very spacious. The free breakfast is goooooooooooooood. My only grip is there were a lot of mosquitos in the lobby. This is a great value and I would definately stay here again....
Christopher Poolas, American
Arrival Date
Departure Date
Rooms
Adults
Children
Room 1 :
Room 2 :
Room 3 :
Room 4 :
If your arrival date is within 24 hours you must submit your booking request via the Live Agent.
Departure Date must be greater than arrival date.
February has only 28 days for [year].
February has only 29 days.
Please contact a Live Agent if you require more than 30 nights.
Please enter arrival and departure dates
[START] - [END] of [TOTAL] review(s)
Hotel Rates are per room, per night
Triple/Quad occupancy may include an extra bed for some room types.
Our Editor's Hotel Suggestions
Kenji Harayama,Japanese
Arrival Date: Jul. 7, 2009
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
83%
Satisfaction
i have good time at Lotus Hotel.
room is comfortable.
location is excellent.
& more,hotel is same building of great shopping centre.
everything is good.
A HotelTravel.com Member,American
Arrival Date: Jun. 20, 2009
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
71%
Satisfaction
I recommend to anyone who wants to stay close to a shopping mall.
Victor Fabri,Maltese
Arrival Date: Jan. 8, 2009
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
91%
Satisfaction
English is not that well spoken though they do try hard to help
i stay in Lotus hotel when ever i`m in Chiang mai as i find all I ever need and with only 1 euro 50 cents i can get to the night bazzar with a van or tuktuk though most of the shopping you can do even from the hotel shopping center .
A HotelTravel.com Member,American
Arrival Date: May 14, 2008
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
94%
Satisfaction
The price for the hotel was a bit more than others in Chiang Mai, but it is attached to its own mall and you're able to get anywhere from the hotel.
A HotelTravel.com Member,American
Arrival Date: May 1, 2008
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
73%
Satisfaction
All together good enough for the price. One of the cashiers could benefit from some training in customer service, very rude and unfriendly. But the rest of the staff I encountered were great. The room was showing lots of wear and the bathrooms especially with mold and mildew stains on the tiles. Airconditioner temperature could not be adjusted. Hot water would not come on the first morning and had to take a cold shower. But after housekeeping looked into it, the water ran warm (never hot) the rest of the time. Only a few channels on TV to watch. And lounge singers didn't stop until 11pm so I could still hear them from my room until then. Location was great, attached to the mall. Nice pool. Enjoyed breakfast buffet.
Dorothy Dennis,British
Arrival Date: Apr. 4, 2008
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
73%
Satisfaction
As I read in other reviews the hotel is very well placed but as others have said it is unfortunately rather gloomy lighting everywhere. If you are looking for a hotel with English breakfast this is not it. Hair dryer and tea/coffee facilities were advertised on the internet but were not provided in room. No drawers at all for clothes just a bench so the room always looked untidy. A very large wardrobe (light did not work) but only 5 coat hangers for two people. Despite asking at desk for more they never arrived my son provided us with them otherwise our clothes would have been so crumpled especially dresses. The maids were very efficient but they could not make good the grubby tiles in the shower shame really it lets the room down. All in all it could be a really good hotel with a little refurbishment in such a convenient area.
Debra Mcquilty,Australian
Arrival Date: Mar. 30, 2008
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
89%
Satisfaction
we enjoyed our stay at lotus pang the most out of all the hotels we stayed at in thailand and siem reap. we hope to return next year.
Lisa Leblanc,American
Arrival Date: Mar. 9, 2008
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
75%
Satisfaction
This hotel has 2 wings...If you book a superior room, you stay in the old wing, which has tons of storage and space but does have definite signs of wear and tear. I stayed in one of these and could not believe how quiet they were! The deluxe rooms are in the new wing of the hotel, which is what you see in the pictures included on the website. I have stayed on that side before-It has glass elevators and newer rooms, but the noise is more readily heard.....Each wing has a separate lobby and a different level of service (much more accomodating and professional in the newer (main) wing), but the older wing is definitely adequate (more limited English speakers, too!). The hotel has its own entrance but is attached to a large mall, which is super convenient. All in all, this was a great value for the money!
Tan Ai Hong,Malaysian
Arrival Date: Mar. 9, 2008
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
66%
Satisfaction
The old wing that I stayed is very old and run down. The carpet is dirty and smelly and the passage way to rooms is very dim. When I asked for kettle for me to boil water for my baby to drink, the gave me hot water instead. They told me that they did not have the kettle. Funny not to have kettle in a hotel. The hotel needs to reburnish as the existing furnishing is very old and dirty
Emmanuel Polaczek,Belgian
Arrival Date: Mar. 9, 2008
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
76%
Satisfaction
Difficult to find your way from one wing to the other, and a long way to go
Huay Kaew wing lobby horrible, no sofas, no chairs, no tables
Huay Kaew wing reception did not know how to operate lobby internet connection
Reception personnel NOT SMILING!!!
Telephone operator unable to give telephone numbers when requested
Not enough foreign tv channels
Roommaids very friendly and helpful
A HotelTravel.com Member,American
Arrival Date: Feb. 12, 2008
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
88%
Satisfaction
I have stayed at this hotel several times over 7 years. The location is perfect, and the hotel has great potential, though it seems that the management has allowed the equipment and facilities to decay somewhat over the years. The hotel is attached to the Kad Suan Kaew shopping mall, so a myriad of shops and restaurants are just steps away. The hotel bars are nice and the breakfast buffet is still good. Due to it's great location, I'll probably continue to stay at this hotel as long as the price is reasonable, but I do wish that the owners would seriously consider some renovations.
Thor Kien Heng,Malaysian
Arrival Date: Feb. 8, 2008
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
78%
Satisfaction
The hotel is very clean but I can't get to fitness center (may be no firnnes center in the hotel). No safety box in its room but have to keep our valuable good at receiption. The hotel is to big and not enough lighting and made me felt dangerous.
A HotelTravel.com Member,American
Arrival Date: Jan. 12, 2008
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
92%
Satisfaction
We have stayed at the Lotus Pang Suan Kaew several times. While it isn't the nicest hotel we have ever stayed it, it is an extremely convenient location. Being connected to the Central mall and Tops grocery store is great. There are several good internet places close by as well. Overall, we enjoy staying at the Lotus each time we travel through Chiang Mai.
A HotelTravel.com Member,American
Arrival Date: Nov. 6, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
56%
Satisfaction
I was extrimly disturbed when a person identified himself as a manager with security man came to our 3 rooms asking for money (insidental charges) the very first night, rudely., I felt helpless thinking I have to spend two more nights at this hotel as I had allready paid for it.
Ron Taylor,Australian
Arrival Date: Jul. 30, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
79%
Satisfaction
Good hotel for the location with excellent shopping within the complex at local prices - has music/bands in multiple locations each evening as well as a food court (with live music) in the attached shopping complex - also at local prices. A value family location just 10 minutes from downtown without the need to go there if local shopping instead of tourist shopping is required.
A HotelTravel.com Member,Singapore
Arrival Date: Apr. 12, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
78%
Satisfaction
Bed and pillows not very clean.
A HotelTravel.com Member,German
Arrival Date: Apr. 2, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
67%
Satisfaction
Staff' s friendliness is ok. Bussiness in restaurants is strange!:
End of breakfast at 10 am is too early for travellers comming from overseas.
Most of restaurants were opened during the day but no service staff available.
In the room no safety box. Only at lobby desk, but too small.
Furniture in rooms are too old. Choise in refrigerator is poor.
The buildings are not easy to survey. (a big shopping center is integrated and hotel is divided in two parts. Also a seperate hotel (Lotus Orchid) is integrated in the big complex)
Hock Leong William Tan,Singapore
Arrival Date: Feb. 24, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
79%
Satisfaction
The hotel room that we got was in the old section of this huge hotel. The room was average. The star quality is the location. It is connection to the mall and you can get all you want there within coming out doors.
A HotelTravel.com Member,Malaysian
Arrival Date: Feb. 14, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
48%
Satisfaction
Since we stayed in Superior room, we were given the rooms at the old wing - we had to go to the 6th Floor in order to . We requested for a double bed but was given 2 single beds. Although, the size of room is large, the room smells and the bathroom need some repair, you can see signs of water leakage. The water pressure is pretty strong. You'll be awaken each time someone uses the restroom as the rooms have thin walls. Breakfast - very limited choice (MAYBE if you stay at Deluxe room, it'll might be better). It's not easy to get a taxi in the morning. We had to walk all the way out to the main road (which is about 10-15mins walk and not easy to find - unless the customer service lead you) in order to get a tut tut. The good thing is that there are plenty of places to eat as this hotel is located at the shopping complex.
A HotelTravel.com Member,American
Arrival Date: Feb. 10, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
68%
Satisfaction
Bad communication...they say one thing and don't follow through. Only 2 cribs in the whole hotel!
Richard Horton,American
Arrival Date: Dec. 31, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
41%
Satisfaction
The senior management at the hotel is incompetent. The hotel is beginning to fall apart. The carpeting is frayed and worn through in many places on the stairs and entry ways. It is obvious they haven't put any money back into the hotel in infastructure in quite sometime.
A HotelTravel.com Member,Swedish
Arrival Date: Oct. 26, 2006
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
81%
Satisfaction
It was so big it took me two days to find my way out onto the streets.
A HotelTravel.com Member,Singapore
Arrival Date: Sep. 23, 2006
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
85%
Satisfaction
Very very convenient, as the lobby of the Huay Kaew wing leads directly to Kad Suan Kaew's (shopping mall) cinemas. Nice clean spacious room, with excellent view of Doi Suthep. Highly recommended, and very good value for money.
A HotelTravel.com Member,American
Arrival Date: Aug. 7, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
98%
Satisfaction
We stay at the Lotus Pang Suan Kaew almost every time we go to Chiang Mai. For the money it is one of the best hotels in Chiang Mai. The fact that it is connected to Central mall which has restaurants, shops, grocery store, and movie theater makes it a great place to stay. The hotel massage services are wonderful. There are plenty of internet cafes around, and it is within walking distance of Starbucks Coffee! The breakfast is good, the rooms big, and the service great!
A HotelTravel.com Member,American
Arrival Date: Jul. 16, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
What we liked most was that the Lotus is right next to a 5 story indoor mall, with lots of restaurants and shops including the Central department store. You can actually walk to the mall without going outside. Also, the breakfast offered a good selection of food.
What we like least was waiting for the elevators. There are only 3 elevators, and at times we had to wait several minutes to get one.
The Lotus has 2 wings. One contains deluxe rooms which are spacious and nice, the other contains superior rooms which are disappointing. We stayed in a deluxe room and were quite happy with it. Most of the complaints from other reviewers have been about the superior rooms.
A HotelTravel.com Member,British
Arrival Date: Jun. 28, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
81%
Satisfaction
Not the cleanest of rooms but the size room and air con and the cheap price made it a very reasonable choice.
Alexander Pawelek,Australian
Arrival Date: May 15, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
75%
Satisfaction
Generally its ok, but the view from my room was not so good and was too noisy from outside, some generators or something.
Isabelle Davis,Australian
Arrival Date: Apr. 20, 2006
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
79%
Satisfaction
The room is very spacious and comfortable. Reception desk staff are helpful. Good value for money but the location is a little out of the way if you want to be near the market area.
Christopher Poolas,American
Arrival Date: Apr. 7, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
This is a fantastic hotel located just outside Chiang Mai Central City. It is close to everything and connected to a mall so you have all of Chiang Mai at your fingertips. The rooms are very spacious. The free breakfast is goooooooooooooood. My only grip is there were a lot of mosquitos in the lobby. This is a great value and I would definately stay here again.
A HotelTravel.com Member,New Zealand
Arrival Date: Apr. 6, 2006
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
60%
Satisfaction
This hotel is quite run down with every part of it very tired. The room was a good size but badly needs a revamp. Bathroom adequate although our first morning had very little hot water. The hotel is next to a shopping mall but not close to the night market. Breakfast barely adequate.The staff were friendly. Overall I would not recommend this hotel.
Saranya Reed,Thai
Arrival Date: Apr. 4, 2006
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
41%
Satisfaction
A Very poor room, transferred to very old building, requires urgent decoration. Beware when you enter hotel, looks really smart, but the rooms did not live up to the image.
Chee Sueing,Singapore
Arrival Date: Mar. 10, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
90%
Satisfaction
Room size fits additional bed v. comfortably with excess room for a sitting lounge in our deluxe room. Location is excellent, completely covered link to the shopping mall. Variety of breakfast spread was good
A HotelTravel.com Member,British
Arrival Date: Feb. 28, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
99%
Satisfaction
Very difficult to give this hotel anything less than 5 stars, it really was excellent. Very friendly, efficient service, beautiful rooms, olympic size swimming pool and - not to be forgotten - at a fraction of the price of similar hotels.
Ong Chong Kit,Singapore
Arrival Date: Jan. 27, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
98%
Satisfaction
Excellent location - the hotel is linked directly to a large shopping mall, Kad Suan Kaew, and is very convenient. Great swimming pool too, perfect for a relaxing tan after a morning's exploration. And the view of the hills first thing in the morning, from the Doi Suthep wing makes it magical.
A HotelTravel.com Member,American
Arrival Date: Nov. 17, 2005
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
97%
Satisfaction
We loved this hotel. Our stay there was very comfortable. We love the rooms because they are so big, each with a sitting area. Very comfortable. The hotel facilities were very quiet, clean, and well decorated. The staff were all very helpful and kind. It is a good location because it is connected to the Central Mall. There are plenty of restaurants in the Hotel, plus being located next to the mall, there are many food options.
Travel Guide
FAQs
What do these mean ?
Nearby Hotels
from US$148
per night
from US$98
per night
from US$556
per night
from US$23
per night
from US$22
per night
from US$130
per night
from US$23
per night
from US$50
per night
from US$91
per night
from US$66
per night
Information
Newsletter Sign Up!
Special hotel promotions, calendar of events, and more. It’s free. Sign up now!
Tangent e-zine
Tom Racette
Alice Summers
Mark Patten