Empress Hotel
Empress Hotel
199/42 Chang Klan Rd, Chiang Mai, Thailand
Star Ratings : 
Location : Chiang Mai Riverside Rooms : 375
Location : Chiang Mai Riverside Rooms : 375
The Empress outshines all else with striking architecture and a spectacular 17-storey glass tower and is a deluxe property featuring "Lanna Thai" heritage service. The hotel is an excellent choice for both business and holiday travelers.
from US$42
per night
TAX & SERVICE INCLUSIVE
per night
TAX & SERVICE INCLUSIVE
Based on 869 HotelTravel.com Guest reviews
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
88%
Customer Satisfaction
Rated #21 for all Chiang Mai hotels
Empress was excellent, we did not have a complaint(the weather outside was hot and steamy,but the aircon inside was very effective.) The food and service was excellent and the room (beds) was very comfortable. We like the charm of the lobby and thoroughly enjoyed the evening band and singers. We would definitely recommend for the food(breakfast)sevrive and good value. Kaye and Noel N...
Noel Norrish, Australian
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Rooms
Adults
Children
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Hotel Rates are per room, per night
Triple/Quad occupancy may include an extra bed for some room types.
Our Editor's Hotel Suggestions
A HotelTravel.com Member,British
Arrival Date: Sep. 25, 2009
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
97%
Satisfaction
This was my third stay at the Empress and it has retained it's standards. The staff are friendly and welcoming, the food is superb and the rooms are clean and tidy. I think it offers great value for money and I will continue to use it.
James Nakagawa,Canadian
Arrival Date: Jul. 19, 2009
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
93%
Satisfaction
We've been booking and staying at the Empress Hotel through hoteltravel.com for the past 7 years and have had wonderful experiences at the hotel. The front desk asst manager " Guy" was very nice to us and gave us an extended late check out until 5:00pm as our flight was at 7:15pm....all at no charge. Moreover, it is the people and exceptional service and friendliness, especially at the cafe ( the asst manager and Air, an exceptional waitress), who remember your names and preferences, that keep us going back year after year. The location is excellent and right next to the Shangrila Hotel where we had daily evening cocktails and dinner.......overall a 5 star Boutique Hotel experience at the price of a 4 star Thai Hotel.
Jamie Stenhouse,Canadian
Arrival Date: Apr. 11, 2009
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
I loved this hotel. The rooms were clean and comfortable. The value was great for everything you would expect from a 4 star hotel.
A HotelTravel.com Member,Malaysian
Arrival Date: Jan. 31, 2009
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
80%
Satisfaction
Spacious room with good facilities. Hotel located just off the main street. Walking distance to night market.I would consider that it is value for money for the hotel rate.
Sten Wennberg,Swedish
Arrival Date: Jan. 27, 2009
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
99%
Satisfaction
We have stayed several times at the Empress and will do so again if we will visit Chiang Mai in the future. Situated close to the Night Market, ten minutes by foot. You have access to everything close to the hotel. And fairly priced.
Peter Rea,British
Arrival Date: Jan. 5, 2009
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
81%
Satisfaction
Although the hotel is about 15 minutes walk to the night market, it is a pleasant walk, or tuk tuks are always available. The hotel is well presented and clean. We have stayed here a couple of times now and would not hesitate to stay again. For the standard of accommodation, it represents good value for money.
A HotelTravel.com Member,Japanese
Arrival Date: Aug. 6, 2008
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
71%
Satisfaction
We requested a non-smoking room, but we were put in the smoking room without any explanation. When we called they said they would give us a non-smoking rom the next day, but there was no contact from them. A bit disappointed.. otherwise we enjoyed our stay.
Ruth Ooi ,Malaysian
Arrival Date: Jul. 22, 2008
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
87%
Satisfaction
We booked two superior rooms with King Size bed but was given one room with King Size bed and another with a Queen Size bed - I guess they don't have that many King Size bed because when we wanted to check in early, they told us that since we wanted King Size bed, we have to wait till after 12pm but when we finally check in later, we were given only 1 King Size bed. Anyways, it's great value for money. The room is clean even though the bathroom is a little small but the water pressure is strong, a/c is also cold enough. The breakfast is good. There's wifi access - you need to purchase the card THB150 for 1 hour which you can use anytime until the 1 hour is used up. If you're staying longer, you can purchase a 12hour card. Getting a hotel taxi to the airport is expensive - THB200!!! therefore either you go out to the street and get a meter taxi or if you have the phone of a meter taxi you can call, that's even better.
loh wai leong,Malaysian
Arrival Date: May 17, 2008
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
it was a good experience to stay at empress hotel.front office staff very helpful and infomative.can gave u options where to go and visit as what a new tourist should know.food was excellent, lots of choices.friendly staffs.shuttle tranfers to shopping centre was great.great stay will visit again.only one suggestion ,woukd be good to have newspaper in your room doorstep in the morning.didnt received any during my stay.tq
Noel Norrish,Australian
Arrival Date: Mar. 18, 2008
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
99%
Satisfaction
Empress was excellent, we did not have a complaint(the weather outside was hot and steamy,but the aircon inside was very effective.) The food and service was excellent and the room (beds) was very comfortable. We like the charm of the lobby and thoroughly enjoyed the evening band and singers. We would definitely recommend for the food(breakfast)sevrive and good value. Kaye and Noel N
Yutaka Nakajima,Japanese
Arrival Date: Aug. 18, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
86%
Satisfaction
I would like to stay there again if I have a chance to visit to Chiangmai in future.
This hotel was very valuable!
Sheila Suber,American
Arrival Date: Jul. 24, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
88%
Satisfaction
We've stayed at the Empress twice before. Good value for the money. However, the construction of the convention center was noisy and often blocked the walk path to the main road. Excellent breakfast buffet, better than some other Chiang Mai Hotels that we've stayed at. Curtious staff. We so plan to return there again. Must book reservations ahead because many tour groups frequent this hotel and they are often full.
A HotelTravel.com Member,Australian
Arrival Date: Oct. 26, 2006
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
70%
Satisfaction
All was most acceptable - except when a written offer on our welcome letter of 50% off laundry charges was not honoured the manager was rude & abusive when we questioned the charges (on the final bill) - we wonder "if he treats paying guests that way - we shudder to think how he treats his staff".
Anthony Purkis,British
Arrival Date: Aug. 28, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
68%
Satisfaction
The service is friendly, and the flowers at bedtime are a nice touch, however there were no movie channels available which was surprising for a major hotel like The Empress.
A HotelTravel.com Member,British
Arrival Date: Aug. 4, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
61%
Satisfaction
Good value for money. Deluxe room, a bit on the small side, has all facilities including kettle. Tiny tiny bathroom. Room decor OK. Room seemed clean but they did leave a bottle top on the bathroom floor for three days...I guess they couldn't bend down to pick it up in such a small bathroom:) Ten minute walk to the Night Bazaar (that can be a long way in the heat). Few other bars around. Good choice breakfast buffet, staff attentive. DON'T stay at this hotel unless you have confirmed the building/structural work in the hotel has finished. When you are jet lagged and tired you don't want some guy underneath with a hammer an chisel all day every day. Not an exaggeration! Would I stay there again...yes I think I would...just:)
Gary Mcphee,Australian
Arrival Date: Jun. 9, 2006
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
90%
Satisfaction
Good location not far from the main night markets. Staff were helpful when required. Would stay again if going back to Chiang Mai.
Malcolm Gunnell,Australian
Arrival Date: Feb. 5, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
34%
Satisfaction
A tour group factory hotel, staff very disinterested in anything but just processing. i had STATED i wanted a river view , balcony , double bed , smoking , this hotel either did not have this ( balcony ) or were just totally indifferent to meeting my request.
Sten Wennberg,Swedish
Arrival Date: Jan. 31, 2006
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
97%
Satisfaction
A very good hotel which will use again if we are going to Chiang Mai some other time. One drawback, but a minor one, is that staff do not speak English well. It is passable but could be much better. This is not really a complaint but a suggestion for hotel staff to improve language knowledge as the majority of the guests are foreigners.
Louise Lam,Chinese
Arrival Date: Dec. 7, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
79%
Satisfaction
Empress Hotel is approximately 10 mins walk from the Chiang Mai Night Bazarr which makes it quite a convenient location. A short tuk tuk ride of around 40-50 baht's will see you there. Take the tuk tuk ride on the main road of Chang Klan rather than right in front of the hotel as they charge slightly more. The staff were commendable: friendly and professional. The buffet breakfast was good and the omeletes were to die for. The foyer and entrance of the hotel was impressive for Chiang Mai, however the rooms were average. Spacious, but the decor was quite old. Other than the room having a slight smell (which they were trying to cover up), the hotel represented good value for money overall. Would consider returning to Empress Hotel in the future.
Gary Pitt,British
Arrival Date: Nov. 22, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
75%
Satisfaction
This hotel is excellent value and within walking distance of the busy Night Bazaar. Having stayed here 6 times already i'll probably try somewhere else next time. The hotel seems to cater for a lot of functions and conferences. The rooms are ok but some appear a little tired and on 3 of my 6 occasions my requests were not met.
Riri Elfassy,Israeli
Arrival Date: Nov. 3, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
91%
Satisfaction
The rooms are good, location is excellent, but we would like more improvements in the fitness and the spa facilities.
Andrew Henderson,British
Arrival Date: Oct. 20, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
82%
Satisfaction
An old hotel but the staff were excellent, breakfast and rooms were fine. Great value for money...you can walk it to the night bazaar but better to save your legs and get a tuk-tuk for Bt40.
Sanjay Bhattacharjee,Indian
Arrival Date: Oct. 16, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
80%
Satisfaction
Apart from every thing else, this hotel could do with some english speaking front desk staff. Language is indeed a problem, more so as they cater predominantly to overseas tourists.
Jeff Haig,Australian
Arrival Date: Aug. 29, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
The hotel lobby and reception had old world charm coupled with genuine service. The most noteable thing I can say is I always felt comfortable and more at home than in a hotel. Staff were always very helpful and professional. I would definately recommend to anyone.
William Manley,British
Arrival Date: Aug. 29, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
84%
Satisfaction
Good location for our business purposes. Excellent buffet breakfast. Suitable for many nationalities. Good access to night market and eating out. Clean and well maintained.
Edward Lippe,American
Arrival Date: Jul. 14, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
97%
Satisfaction
A lovely well-run hotel, and although large and luxurious still maintaining a friendly and very Thai atmosphere. The rooms are lovely, the swimming pool well-kept, the breakfast buffet serving all your heart could desire and the staff very professional and courteous. The hotel is located a bit away from the most touristed areas, which can be an advantage - meaning not too many tourists nearby , but also a disadvantage meaning one needs to take a taxi or tuk tuk if one wishes to visit many of the tourist spots.
Tiffany Pineda,American
Arrival Date: May 19, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
89%
Satisfaction
people were very nice and helpful. Room was clean and well kept. had a great time at the bar with the live band. it was a lot of fun!
A HotelTravel.com Member,British
Arrival Date: May 17, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
78%
Satisfaction
Close to our point of business and in the centre of town.
A more organised bus pickup from the airport would be helpful
Gary Pitt,British
Arrival Date: Apr. 12, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
85%
Satisfaction
A great value hotel, fairly close to the Nights Bazaar, Have stayed there 5 times already and will be there again very soon. The service and standards have never let me down.
Manas Biswas ,Indian
Arrival Date: Apr. 11, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
96%
Satisfaction
We enjoyed a lot with my family. It was a great experience
Harvey Halladay,Canadian
Arrival Date: Mar. 21, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
97%
Satisfaction
Very friendly, efficient staff. Great rooms. Excellent value for money.
Joseph Roelofs,Dutch
Arrival Date: Mar. 4, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
76%
Satisfaction
Our second stay was as pleasant as the first one.
Helen Lorimer,British
Arrival Date: Mar. 1, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
94%
Satisfaction
rooms were a bit tired, but perfectly nice. excellent pool, massage centre. friendly staff, very helpful. just a few minutes walk from the night market. a bargain at £18 per night for 2 including full buffet breakfast.
ARIE KATZIR ,Israeli
Arrival Date: Feb. 8, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
86%
Satisfaction
WE enjoyed the stay at Empress Hotel. Very comfortably and friendly staff. But is a little bit far from the center.sometime, had problem going back to the hotel.The breakfast is rich & variant
catherine burnett,American
Arrival Date: Jan. 24, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
98%
Satisfaction
It was not a fancy hotel but it was pleasant and delivered on all expectations. I was very comfortable there.
Moshe Gottlieb,Israeli
Arrival Date: Jan. 20, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
Very calm and quiet, 10 min to night market using the hotel shuttle.
A HotelTravel.com Member,Danish
Arrival Date: Jan. 14, 2005
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
94%
Satisfaction
Ther was a good holiday atmosphere and a nice lobby areas for a drink after touring the town.
A HotelTravel.com Member,American
Arrival Date: Dec. 28, 2004
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
Everything was good. Had a little trouble with wireless internet access, and also felt that internet access was a bit expensive.
Dennis McCornac ,American
Arrival Date: Dec. 24, 2004
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
Great value and certainly recommend
Eric McKenzie,New Zealand
Arrival Date: Dec. 23, 2004
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
We liked very much. Good location, nice rooms, comfortable. Great breakfast. Good value for money.
Nevione Crawford,Australian
Arrival Date: Sep. 12, 2004
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
this was a very acceptable choice
A HotelTravel.com Member,American
Arrival Date: Mar. 22, 2003
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
The staff was very helpful. Breakfast was wonderful. Our room was fantastic. I would choose this hotel again.
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