Best Western Arosa Hotel
Best Western Arosa Hotel
Salud, 21 (Gran Via, 29), Madrid, Spain
Star Ratings : 
Location : Gran Via Rooms : 134
Location : Gran Via Rooms : 134
Best Western Arosa Hotel is not only well located as far as sightseeing and conducting business in town, it's also a great place to stay. THe rooms are bright and comfortable and the staff, friendly and helpful. What more could any traveller to the city want?
from €62
per night
TAX & SERVICE INCLUSIVE
per night
TAX & SERVICE INCLUSIVE
Based on 351 HotelTravel.com Guest reviews
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
78%
Customer Satisfaction
Rated #49 for all Madrid hotels
The Hotel Arosa was a good experience, I did not expected such a good service for what I paid. room was the perfect size for my needs. front desk people and concierge were very good help for: restaurants reservations and transportation.
breakfast was included in the price, and was very good. room was cleaned every day. well located close to mueseums and shopping centers. close to any kind of transportation, sub way, taxis and busses. ...
A HotelTravel.com Member, Mexican
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February has only 29 days.
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Hotel Rates are per room, per night
Triple/Quad occupancy may include an extra bed for some room types.
Our Editor's Hotel Suggestions
Best Western Arosa Hotel Reviews
A HotelTravel.com Member,Dutch
Arrival Date: Oct. 6, 2008
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
81%
Satisfaction
It was a bit hard to find this hotel at first, the entrance of the hotel was actually located at a side street off Gran Via. But the hotel is right in the center of the city, an excellent starting point to take the subway or to go walking to the various points of interest.
A HotelTravel.com Member,Mexican
Arrival Date: Feb. 17, 2008
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
99%
Satisfaction
The Hotel Arosa was a good experience, I did not expected such a good service for what I paid. room was the perfect size for my needs. front desk people and concierge were very good help for: restaurants reservations and transportation.
breakfast was included in the price, and was very good. room was cleaned every day. well located close to mueseums and shopping centers. close to any kind of transportation, sub way, taxis and busses.
A HotelTravel.com Member,American
Arrival Date: May 11, 2007
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
64%
Satisfaction
Hotel is very nice and clean and the location is good. The staff does not seem to understand how some of the hotel benefits operate. My niece and I called upon landing at the airport to schedule the shuttle which is advertised on the hotel website. We were told to go and wait for it and it would have the hotel logo on the side. After 90 minutes we called back to be told that no shuttle existed. Everyone said it was someone else’s fault. The person at the desk when we checked in told me that it was not listed on the website. I showed him a copy of it to which he said "well, people change websites all the time." It was not a big problem but it would have been nice to have gotten correct information.
Second, the bed we had was the most miserable I have ever tried to sleep in. I was in Europe for 10 days on that trip and the 3 nights at this hotel were the worst I have ever experienced. When I asked to change rooms the staff could not figure out if a room would be open that I could move to.
Overall, the staff seems to be very incompetent. Wooden floors were very nice and the size was good. The bed was the most miserable I have ever slept in.
The staff gave me incorrect information regarding the shuttle from the airport. They also would not let me change rooms to have a better bed. People were checking out but they could not tell me if they would have a room that we could move to later in the day. The organization needs customer service training.
The brea
A HotelTravel.com Member,British
Arrival Date: Mar. 24, 2007
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
44%
Satisfaction
The pictures of the hotel that was shown online did not show an accurate picture of the hotel/room. The room was small with minimal amenities. The bar was expensive and the breakfast poor.
A HotelTravel.com Member,Swiss
Arrival Date: Feb. 24, 2007
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
88%
Satisfaction
well there isnt a
to Q No 1....our rooms were already renovated....but the are fixing now the 8. Floor so no late sleeping in the morning...workers start around 8.am...I recommend a lower floor around the second floor for the next weeks... I think that one is renovated too.
A HotelTravel.com Member,Danish
Arrival Date: Jan. 20, 2007
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
98%
Satisfaction
Hotel is smack in the centre of town and yet a few metres off Gran Via avoiding traffic noise. Everything is within walking distance, hotel itself nice and clean.
A HotelTravel.com Member,British
Arrival Date: Jan. 17, 2007
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
88%
Satisfaction
Hotel was in a good location, near to the underground transport, shops and bars. Clean room and friendly service. Would definately go back. Good clean room, but not so good decor. does not have gym or swimming pool. Right by shops, bars and underground transport. underground system at end of road and buses available
David Wade,British
Arrival Date: Oct. 14, 2006
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
57%
Satisfaction
Well situated hotel with helpful staff. Room was a good size and kept very clean. Bar prices rather high and the bar closed very early. There was a major problem with breakfast. We discovered that the hot food ( bacon,eggs,sausages ) was stored overnight in the self serve containers in the breakfast room and re- heated each morning. This in my opinion is a health risk and none of us were prepared to eat food which had lain overnight in a hot room. Our breakfast was,therefore, limited to fruit and toast.
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