Peninsula Excelsior Hotel Singapore
Peninsula Excelsior Hotel Singapore
5 Coleman Street Singapore
Star Ratings : 
Location : Marina Rooms : 580
Location : Marina Rooms : 580
Peninsula Excelsior Hotel Singapore is ideally situated for visitors to the area. It has a welcoming atmosphere that emphasizes friendly and hospitable service. The Peninsula Excelsior Hotel has excellent facilities as well as comfortable guest rooms and public areas.
from US$119
per night
TAX & SERVICE INCLUSIVE
per night
TAX & SERVICE INCLUSIVE
Based on 733 HotelTravel.com Guest reviews
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
66%
Customer Satisfaction
Rated #81 for all Singapore hotels
A very pleasant Hotel in an excellent location the only problem was that whilst it was booked on the basis of Room and breakfast it toke three sessions with the manager before the hotel stopped billing us for breakfast. Will stay there again next time in Singapore....
Jack Pyne, Australian
Arrival Date
Departure Date
Rooms
Adults
Children
Room 1 :
Room 2 :
Room 3 :
Room 4 :
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February has only 29 days.
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[START] - [END] of [TOTAL] review(s)
Hotel Rates are per room, per night
Triple/Quad occupancy may include an extra bed for some room types.
Our Editor's Hotel Suggestions
A HotelTravel.com Member,Philippine
Arrival Date: Sep. 17, 2009
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
62%
Satisfaction
The hotel is in an excellent location - close to restaurants, shops, places of worship, museums, etc. However, it failed to accommodate a request as simple as that for a power adaptor. We were told they did not have any.
Colin Taylor,New Zealand
Arrival Date: Aug. 18, 2009
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
36%
Satisfaction
We were given the wrong room (2 single beds) and staff didnt want to help. The food was poor. Waiter got orders wrong. Breakfast was a shambles. Every time we went to the lobby are there were people complaining about their rooms. Some staff in reception were quite rude to guests. We were very disapointed as Singapore is a fantastic place. We will not stay there again and wont recomend this hotel to anyone.
A HotelTravel.com Member,British
Arrival Date: Jul. 19, 2009
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
76%
Satisfaction
Hotel was average - there was often nobody on the conceirge on the Lobby area, food was Ok but nothing special. However, for the cost, it was fine.
Pasupalati Deepak,Indian
Arrival Date: Mar. 13, 2009
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
81%
Satisfaction
The location of this Hotel is excellent for Business and Entertainment, walking distance to Clarke Quay / Boat Quay or Chinatown. I always check into this Hotel the last 5 visits to Singapore. Furniture, carpet and toilet fittings to improve, as it is a bit rundown in the room I stayed at the Excelsior block.
A HotelTravel.com Member,Australian
Arrival Date: Jan. 29, 2009
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
80%
Satisfaction
Good value for money hotel. Very close walking distance to City Hall MRT (2 minute walk) with lots of taxi's in the area for those not keen on public transport.
Hotel room was clean, reasonable size for 2 people, room service was attentive and prompt and the hotel was kind to let us use the room from 6am and until 2pm for a late check-out (at no cost!)
A HotelTravel.com Member,Korean (South)
Arrival Date: Nov. 12, 2008
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
23%
Satisfaction
The room, facility, and service of staff is much to be improved.
A HotelTravel.com Member,None
Arrival Date: Aug. 17, 2008
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
60%
Satisfaction
As I was out most of the time, the old & rundown looking room did not bother me too much. The hotel lobby area seemed to have been renovated recently as it looked classy & modern but I can't say the same about the rooms! But for the accessibility of MRT in 5 minutes walk, and I only used the bed to sleep ... it wasn't too bad. However I wouldn't stay there next time. This should be changed so people are aware of the old run down and musty smelling rooms. we stayed in room 1331
Warawut Teerajetkool,Thai
Arrival Date: Mar. 28, 2008
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
56%
Satisfaction
First time we checked in to room 1021 and 1022 oh it is good view but the room 1021 but is cleaning so we tell the staff live the key at the counter cause we are going out but when we come back to get the key Wow! its a magic our room has gone it have been give to another guest what happen! and the hotel staff siad one of you must transfer to room 715 wow! verygood service of 4 star hotel so we tranfer both room to 715 and 712.
palakkal venugopal,Indian
Arrival Date: Mar. 22, 2008
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
64%
Satisfaction
Very discourteous. they wanted to wait in the lobby for 2 hrs for checking in. when i raised my voice they alloted a room with lot of noice. though they promised to change never bothered .
food and other facilities were ok
A HotelTravel.com Member,Australian
Arrival Date: Mar. 16, 2008
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
85%
Satisfaction
The hotel was wery well located and within waking distance to many facility specially to the railway system, very happy of the choise
A HotelTravel.com Member,New Zealand
Arrival Date: Mar. 16, 2008
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
64%
Satisfaction
It was the worst experience. I would never have chosen this hotel if I had know that the renovations would have been so disturbing. The hotel should NOT sell rooms while this kind of noise is taking place. Even after a room change I could not escape the grinding and banging. I will not return to this hotel.
A HotelTravel.com Member,British
Arrival Date: Mar. 9, 2008
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
87%
Satisfaction
Excellent location. Was upgraded to a huge room. Friendly and helpful staff.
Trisno Herman Dinijanto,Indonesian
Arrival Date: Feb. 27, 2008
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
55%
Satisfaction
Hotel room has a damp smell and kind of old furnitures. I pay for deluxe room but still have to pay for internet usage. Location and view are OK.
Christopher Wong,Malaysian
Arrival Date: Feb. 15, 2008
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
38%
Satisfaction
As I was out most of the time, the old & rundown looking room did not bother me too much. But I do think it's overpriced. The hotel lobby area seemed to have been renovated recently as it looked classy & modern but I can't say the same about the rooms! But for the accessibility of MRT in 5 minutes walk, and I only used the bed to sleep ... it wasn't too bad.
A HotelTravel.com Member,New Zealand
Arrival Date: Jan. 17, 2008
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
75%
Satisfaction
Room smelled musty and decor was a little tired but good value for money. Great access to MRT - only $1.50 to Changi Airport. Lots of restaurants and shopping nearby. $6 cab to Orchard Rd. Would use this hotel again for stopover trip.
A HotelTravel.com Member,Malaysian
Arrival Date: Jan. 5, 2008
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
49%
Satisfaction
I stayed in the Excelsior wing. The place is in need of a refurbishment. Everything in the room is old and the room lacks cosiness and cheerfulness that you feel the need to get out. The window cannot be opened. I had a hard time opening the door. I would try other 3 star hotel next time.
A HotelTravel.com Member,Sri Lankan
Arrival Date: Dec. 24, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
85%
Satisfaction
!0 years ago we booked this hotel and liked the place a lot so For the past 10 years we have celected this hotel.The Location and easy access to the City hall MRT also has made this hotel very convienient to us. The only complain is rooms were cleaned only once a day.
A HotelTravel.com Member,Chinese
Arrival Date: Dec. 22, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
60%
Satisfaction
The location is perfect, close to train station, shopping mall, resturants, stores. However, the room is quite old, and small, the facility is not good.
A HotelTravel.com Member,Indonesian
Arrival Date: Dec. 21, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
52%
Satisfaction
The location is close to MRT station which is good but far away from Orchard road. The concierge staff trick us by ordering an expensive taxi service which was unnecessary. We paid S$ 58 for one taxi to the airport because he ordered Premiere taxi company which I did not expect!
A HotelTravel.com Member,Maldivian
Arrival Date: Dec. 20, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
61%
Satisfaction
the toilet flushing was extremely noisy
A HotelTravel.com Member,Malaysian
Arrival Date: Dec. 8, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
60%
Satisfaction
The room is too dim and no table lamp provided, unable to read. Ohter than this, I'm quite happy with the room as it's quite clean. Maybe it's because I have been given a newly renovated room.
Joel Habaradas,Philippine
Arrival Date: Nov. 18, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
75%
Satisfaction
Over all hotel service and location is good but the hotel and rooms look old and needs refurbishing. Staff are courteous and responsive.Breakfast needs improvement. Menu is monotonous if you stay for two days or longer.
A HotelTravel.com Member,British
Arrival Date: Nov. 5, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
78%
Satisfaction
Reasonable hotel for money - didn't like the entrance - good location - OK for short stay
Manasavee Ninmai,Thai
Arrival Date: Jul. 27, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
54%
Satisfaction
This hotel very good location we are enjoy and have fun so much of location but the room wasn't nice and the price we pay i think to much
A HotelTravel.com Member,Thai
Arrival Date: Mar. 30, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
69%
Satisfaction
it's OK from me. The hotel near the trasportation and food center. But i don't like the standard room then next trip if i go to singapore i will serve the duluxe room :).
And the restaurant, bar and breakfast is not good, i don't like but it's quite ok.
A HotelTravel.com Member,Norwegian
Arrival Date: Mar. 21, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
66%
Satisfaction
Good location&transportion to anywhere easy and safety for guest because they have keycard for lock elevators when you would like up&down from receiption floor to room floors.
Kanisara Saropala,Thai
Arrival Date: Mar. 9, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
80%
Satisfaction
This hotel got the best location for tourist..it's easy to go anywhere...by MRT or taxi or bus.the room is very clean and safe.the front desk staff are very helpful.
Alphonse Michael,Australian
Arrival Date: Mar. 7, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
69%
Satisfaction
There should be facilities for car or valet parking.
A HotelTravel.com Member,Norwegian
Arrival Date: Feb. 28, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
75%
Satisfaction
No complaints but hotel is now tired -bath etc. worn . Non smoking but cig. smoke coming through air ducts in bathroom.Would stay again -just!
A HotelTravel.com Member,Chinese
Arrival Date: Jan. 24, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
86%
Satisfaction
excellent location, good service, but the room decoration is a bit outdated and the air-conditioner was noisy. In comparision with other Singapore hotels, I would say it was a bit over-priced. I think US$80/twinroom would be a fair price.
A HotelTravel.com Member,Thai
Arrival Date: Aug. 2, 2006
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
30%
Satisfaction
The Peninsula Singapore is an extreme disappointment. Staff errors during our check in took almost 30 minutes to handle. Breakfasts were horrible. Most staffs are NOT service-oriented nor proactive, particularly the concierge and bellboys. The only pleasant staffs are the housekeepers (nice friendly ladies). There were renovations going on and it really made our mornings unpleasant. This hotel should cost less than US$40.
Ashish Gandhi,Indian
Arrival Date: Jun. 9, 2006
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
38%
Satisfaction
The rooms were dated, poor amenities, small bathrooms. Horrible staff that was indifferent to the hotel guests needs. Staff which talked back in a not good tone when you request them for legitimate items in the room like extra blankets and towel. The staff in the reception was the worst. There is just one lady who attends the house keeping duties for 570 rooms in the night!!!!. Be carefull do not to book this hotel, as there are other better hotels nearby.
Jack Pyne,Australian
Arrival Date: Aug. 22, 2005
Room type: Superior (Peninsula tower)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
92%
Satisfaction
A very pleasant Hotel in an excellent location the only problem was that whilst it was booked on the basis of Room and breakfast it toke three sessions with the manager before the hotel stopped billing us for breakfast. Will stay there again next time in Singapore.
Mohamed Fahir ,Maldivian
Arrival Date: Apr. 13, 2005
Room type: Superior (Excelsior tower)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
60%
Satisfaction
i have stayed in this hotel a couple of times. it is now appearing to be an old hotel compared to the fancy sky line of Singapore. Service can be better, specially the waiting time to check in
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