Mandarin Oriental Hotel (Oriental Hotel Singapore)

"The commitment of the staff at Mandarin Oriental (including doorman, concierge, reception, reservations, restaurant, room service, room cleaners, was absolutley outstanding). It was the type of commitment to customer service you get when it is genuine, ingrained, natural, not manufactured. Both my wife and I became ill very shortly after arriving at the hotel and the staff arranged for a doctor to attend, changed flight reservations twice and were constantly asking about our welfare and need for further assistance. This was especially so on the Executive Club floor but other staff were equally attentive and helpful. I would never dream of staying anywhere else in Singapore."

"Certainly the most outstanding hotel my wife & I have stayed in, ever! The standard of accomodation and cleanliness was excellent. The most notable feature however was the staff's attentiveness. They were always more than ready to assist with anything, and always carried out their tasks with an eagerness to please, and a ready smile. The breakfast experience needs to be mentioned as well... we were greeted at the restuarant reception every morning with enthusiasm, and escorted to the table of our choice. The breakfast fare was in one word "wow"! Every type of food you could want, and if apparently not on display, easily ordered from the constantly attentive staff, and whisked to your table in no time. Empty dishes of completed courses taken away immidiately, and coffee or tea constanly refilled.Just a wonderfull start for the day. The business centre was very helpfull with internet access etc, and the housekeeping was excellent with three service calls a day to ensure your every need was met. The pool area was lovely, with a large pool and gardened surround. We were again met on arrival, escorted to our selected area, supplied with two fluffy towels each, set out on loungers, and suppliied with a bottle of ice-cold water right-away. Magazines & papers on supply, as well as complimentary little samles of sorbet or ice-cream. We spent 14 days at the hotel, and throughout felt appreciated as valued quests, and during all the time, cosseted and spoilt. The night-duty manager "