Mandarin Oriental Hotel

Mandarin Oriental Hotel
5 Raffles Avenue, Marina Square, Singapore

per night
90% Customer Satisfaction Based on 2232 HotelTravel.com Guest reviews
Hotel Facilities
Quality of food



Location
Value for Money



Federico from Philippines stayed in a Premier ocean room for 2 days in July.
My wife and I stayed at the Mandarin Oriental for two nights from July 24 to 26, 2011. This was our second time to stay in this hotel and we just had to go back!
From the moment we arrived to the moment we checked out, our stay at Mandarin Oriental was excellent! We arrived at 9:00 a.m. on July 24 and despite the fact that check-in is usually at 2:00 p.m., the front desk graciously allowed us to check-in AND they even upgraded our room to boot!
We were given a Premiere Harbor View Room and the room was simply spectacular! It was very spacious, had a king-sized bed (which I think was..
Please be patient…




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Mandarin Oriental Hotel-Facilities & Services
- Lobby

- Banqueting

- Conference Facilities

- Spa

- Swimming Pool (outdoor)

Hotel Services
- 24 hour reception
- Airport transfer (Price advised by Hotel)
- Bell captain/porters
- Dry cleaning/laundry service
- Lobby
- Maid service
- Room service
- Wake up call
- Wedding Services
Business Facilities
- Ballroom
- Banqueting
- Business centre
- Conference room(s)
- Function room(s)
- Meeting facilities
- WI-FI Internet access
Recreational Facilities
- Fitness centre
- Spa services on site
- Swimming pool (outdoor)
- Yoga
Mandarin Oriental Hotel-Rooms & Accommodation
- Deluxe

- City View

- Deluxe Sea View

- Premier Seaview

- Grand Room

All rooms
- Bathrobe and slippers
- Bathroom with bathtub and separate shower
- Cable/satellite television
- CD/DVD stereo
- Coffee/tea maker
- Hair Dryer
- IDD telephone
- Mini Bar
- Newspaper
- Voicemail
- Wireless broadband Internet access
- Writing Desk
Mandarin Oriental Hotel - Dining & Entertainment
- Cherry Garden

- Dolce Vita

- Melt-The World Caf

- Wasabi Bistro

- Axis Bar and Lounge

Mandarin Oriental Hotel offers the following dining options:
- Axis Bar and Lounge
- Cherry Garden
- Dolce Vita
- Melt-The World Café
- Morton's The Steakhouse
- Wasabi Bistro
Mandarin Oriental Hotel (Formerly Oriental Hotel Singapore) is close to the financial district and linked to Marina Square and Suntec City.
- Distance from shopping area: 15 minutes drive
- Mandarin Oriental Hotel is a 25 minutes drive from Changi International Airport







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Mandarin Oriental Hotel Reviews
Anutosh from United States recently stayed in a Premier seaview for 3 days.
We enjoyed your excellent hospitality and quality of service.Hotel Facilities
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Value for Money



95%Customer Satisfaction
Sarah from Australia recently stayed in a Premier room for 2 days.
Beautiful hotel with exceptional service.Hotel Facilities
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79%Customer Satisfaction
Richie from Canada recently stayed in a Premier harbour room for 2 days.
Stayed for 2N in early Mar with my baby and in-laws, so we have perspectives from all ages. We stayed the first night of our trip at the UNBELIEVABLY BAD MARINA BAY SANDS, which is about 10-15 mins from the Mandarin Oriental on foot or about SGD 11 by taxi. Couldn't bear to spend another second at that hellhole so from the 2nd night onwards we stayed at the Mandarin Oriental, where we knew we wouldn't be disappointed. Got two Premier Harborview rooms. Service - EXCEPTIONAL. Room - GREAT. Food - SUPERB. Location - PERFECT. Fantastic service from the moment our taxi arrived at the front door. I lost my wallet in the taxi one night and called the hotel for help and they helped to dig up their surveillance video within 15 minutes , get the cab license number, liaise with the taxi company and helped to look up the telephone numbers to cancel my credit cards in the meantime, just in case. The rooms are not huge, but are just the right size and nicely decorated and thoughtfully set up. My baby daughter and I had a cosy midnight snack when she couldn't get to sleep - she loved sitting on the plush ottoman while I took the armchair and mommy slept blissfully. Breakfast was great in the 4th floor restaurant. Great fresh noodles and dumplings among other items. It was funny seeing another guest (a lady, looked like from North America) turn her nose up in disgust at the wonton's yellow skin and complain that she had never seen wonton like that before. Rest assured - the Mandarin Oriental Singapore knows more about wonton than you do! Minor niggles - bed was a bit soft for my preference. HIGHLY RECOMMENDED and will definitely stay with the Mandarin Oriental the next time I stay in Singapore.Hotel Facilities
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100%Customer Satisfaction
Scott from United Kingdom recently stayed in a Premier ocean room for 1 day.
Wow. View of the Marina, amazing!Hotel Facilities
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89%Customer Satisfaction
Nicolle from Australia recently stayed in a Premier ocean room for 1 day.
I loved this hotel. At first arrival it seems very plain - very understated reception and foyer. However, once inside the service and amenities are lovely. Recommend taking the club membership as it is really worthwhile. Food and drink there during the day and early evening were excellent. Staff are wonderful. One of the best hotel experiences I have ever had and will stay again when next in Singapore.Hotel Facilities
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82%Customer Satisfaction
Neil from United States recently stayed in a Premier ocean room for 5 days.
All went well for the 2 of us as the very attractive room on the top floor had outstanding views of the water, the Marina Bay Casino and Helix Bridge plus great greenery. The buffet breakfasts were excellent which caused us to eat too much on each visit. We also appreciated the complimentary global
newspapers (Wall Street Journal, Herald Tribune, Financial Times) and the proximity to the malls and taxis. Twice, the heavy rainstorms of 1-3 hours and humid weather caused travel problems, but Singapore's very clean and friendly conditions were most welcome. Thank you for our outstanding visit to Singapore from New York City!Hotel Facilities
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85%Customer Satisfaction
Ajay from United Kingdom recently stayed in a Deluxe for 2 days.
Luxurious hotel in a great location - walking distance to the Flyer, the marina, Bugis Street. Service was very good and the breakfast buffet was out of this world: fabulous choice of European, Indian & Chinese, all freshly cooked, squeezed or served. Would highly recommend this hotel.Hotel Facilities
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85%Customer Satisfaction
Monica from Australia recently stayed in a Premier ocean room for 2 days.
Very nice pool area, and very attentive service overall. However, it's a very busy hotel with functions and weddings on almost every evening. Thus, the atmosphere could be a bit impersonal.Hotel Facilities
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89%Customer Satisfaction
Monica from Australia recently stayed in a Premier harbour room for 1 day.
Amazing view from the Premier Harbour Room. However, overall facilities and in-room amenities could be improved. For example, the steam and sauna rooms are like tiny little boxes and are reserved only for guests with spa treatments.Hotel Facilities
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89%Customer Satisfaction
Oren from Israel recently stayed in a Premier harbour room for 2 days.
Great hotel. remembering that, when we arrived we were led to a room that was being renovated, so had to go to the bar (got complimentary drinks while waiting) and wait for another to be allocated. were promised wine and chocolates (honeymoon being the reason) - never got it. Asked for newspapers, didn't get any (both nights we spent there). However, service was great. Called house cleaning, response was pretty much instanteneous. Food was great and it is the first place I saw gluten free bread (something I need due to dietary restrictions) as a part of the spread. Great pool. Big and fun. Beautifully designed place. All and all, with all the misgiving, we really enjoyed ourselves!Hotel Facilities
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90%Customer Satisfaction
Susan from United States stayed in a Premier ocean room for 2 days in November.
The location was perfect - connected to food and drink without having to go outside in a downpour. The staff was incredible in the whole hotel. We loved the pool with a view of the marina and the skyline. Had Thanksgiving dinner at Dolce Vita and the filet and foie gras was one of the best I have ever had.Hotel Facilities
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100%Customer Satisfaction
Thomas from Austria stayed in a Premier harbour room for 4 days in October.
The breakfast had a great choice of food and tasted very good. The check in was very poor for a hotel like this, they did not know how to get to the attractions of Singapore, gave wrong info and so on.Hotel Facilities
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77%Customer Satisfaction
ADRIAN from Australia stayed in a Premier ocean room for 4 days in September.
Exceptional service. Would thuroughly recommend this hotel. Great location and was upgraded also to a suite. Concierge was very helpful with organizing tours. Also I'm an Aussie travelling on holidays across Europe at the moment and give this hotel 10 out of 10Hotel Facilities
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100%Customer Satisfaction
A HotelTravel.com Member from Australia stayed in a Deluxe for 1 day in August.
The Mandarin Hotel was truly excellent - the staff were very warm and welcoming, and anticipated needs like ordering a takeaway breakfast because we had to leave before 6.30am. Due to high occupancy, I was upgraded to the Oriental Suite which was large and luxurious - such a nice surprise. Cocktails by the pool were very expensive ($24) but nice, and it was a beautiful and relaxing venue.Hotel Facilities
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95%Customer Satisfaction
Cedric from France stayed in a Deluxe for 4 days in August.
I have stayed for 4 nights at Mandarin Oriental Singapore. It was my second stay, I’m still impressed by the professionalism of the staff, and my favorite thing is their swimming pool! Just amazing!Hotel Facilities
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97%Customer Satisfaction
Federico from Philippines stayed in a Premier ocean room for 2 days in July.
My wife and I stayed at the Mandarin Oriental for two nights from July 24 to 26, 2011. This was our second time to stay in this hotel and we just had to go back!
From the moment we arrived to the moment we checked out, our stay at Mandarin Oriental was excellent! We arrived at 9:00 a.m. on July 24 and despite the fact that check-in is usually at 2:00 p.m., the front desk graciously allowed us to check-in AND they even upgraded our room to boot!
We were given a Premiere Harbor View Room and the room was simply spectacular! It was very spacious, had a king-sized bed (which I think was actually two double beds placed next to each other), and had an awesome view of the Singapore harbour from the wall-to-wall window! The bathroom was also very spacious with a bathtub as well as a separate shower cubicle. Both the room and the bathroom were well-equipped with the usual amenities you would expect from a five-star hotel.
The hotel is very conveniently located right next to a very nice mall called Marina Square, which also links up to other malls and easy access to the MRT. The Esplanade, the Marina Bay Sands, the Merlion and even the Singapore Flyer are all quite close to the hotel and would just require a 10-15 minute leisurely walk.
Buffet breakfast at the Melt Cafe was great as well! There was a good selection of food!
When it was finally time for us to check-out after our second night, they allowed us to have a late check-out of 2:00 p.m. and since our flight back home was still late at night, they allowed us to leave our bags at the concierge for pick-up later in the day.
Over and above the very well-appointed room, the great location and the good food, what makes this hotel stand out is the friendliness, efficiency and overall attitude of their staff. Throughout our stay here (both this time and October of last year), we were always greeted warmly by each and every staff member and our needs were attended to quickly and efficiently each and every time. Simply amazing.
Mandarin Oriental will always be our hotel of choice in Singapore!
Hotel Facilities
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Location
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100%Customer Satisfaction
A HotelTravel.com Member from United Kingdom stayed in a Deluxe for 3 days in July.
Excellent hotel in great location. Service, comfort and amenities.Hotel Facilities
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99%Customer Satisfaction
A HotelTravel.com Member from Canada stayed in a Deluxe for 4 days in July.
The hotel staff was very kind, and have a good luggage storage service. Breakfast is good. The hotel is a wonderful hotel.
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93%Customer Satisfaction
ALEX from United Kingdom stayed in a Premier ocean room for 6 days.
Pool area was excellent. Breakfast was plentiful and varied. Really nice hotel.Hotel Facilities
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82%Customer Satisfaction
Colin from Ireland stayed in a Deluxe for 2 days.
After staying at the Ritz Carlton next door - this hotel was somewhat of a disappointment. The room was small and in particular I was annoyed at the servings of wine. It's one thing to charge a minumim of US$20 for a glass of wine - but when you are consistently pouring small servings, I found that extremely annoying. Will not return.Hotel Facilities
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72%Customer Satisfaction
Peter from Australia stayed in a Premier ocean room for 5 days.
This hotel is magnificent. Its facilities are the best and so are the staff. I would not stay anywhere else if going to Singapore.We had a great experience at the Mandarin Oriental and would recommend it to anyone. We had a beautirful view as the window was huge. the furnishings are beautiful and its so clean. Everthing here was furnished to a high standard and it showed in every restaurant. The pool was the most beautiful I have ever seen. We had a massage in the spa which again was to die for. We felt like movie stars. The staff go out of their way to be kind and welcome you everday. We could get to anywhere from this hotel it is a great location and for most of the places you could walk if you wanted too. Catching a taxi was easy and the MRT is easy to. The breakfast again was the best selection that we have ever see. It was all presented beautifully.Hotel Facilities
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100%Customer Satisfaction
A HotelTravel.com Member from France stayed in a Premier ocean room for 1 day.
Amazing rooms with beautiful views. Would definitely go backHotel Facilities
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88%Customer Satisfaction
Suriyang from Thailand stayed in a Premier ocean room for 3 days.
I got upgrade room from Ocean view to Habour view. It's spectacular view that the best value for money in this trips. Breakfast is really tasty and great quality but it have same menu in all 3 days.Hotel Facilities
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100%Customer Satisfaction
Jeffery from Australia stayed in a Premier ocean room for 3 days.
Is still Singapore's #1 hotel, no questions, no doubts. The newly renovated pool is great. Staff are great too - from door person to pool attendant to housekeeping. Recommended (although slightly on the pricey side).Hotel Facilities
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90%Customer Satisfaction
Iq from Malaysia stayed in a Premier ocean room for 2 days.
Situated next to the Marina Square mall and easily accessible via public transaportation. Ochard road is just a mere 20mins taxi ride. The hotel receptionist was very friednly and even escorted us to our rooms. The Premier ocean view which i booked from hoteltravel was great. It has the view of Singapore flyer and the newly renovated swimming pool. The hotel buffet breakfast was not very impressive as compared to the other 5 star hotels i have stayed before. The buffet spread wasn't very interesting. Also, wifi in the room was chargeable. Other than that....the hotel is a great place to stay.
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87%Customer Satisfaction
Walter from Germany stayed in a Premier ocean room for 3 days.
Having traveled all around the world, this hotel is a masterpiece. Service, breakfast, afternoon tea, concierge all is exceptional. I would rate this hotel as a truly top-class leading hotel of the world.The staff is so natural friendly and well trained.Hotel Facilities
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94%Customer Satisfaction
A HotelTravel.com Member from Portugal stayed in a Premier ocean room for 4 days.
Our 4-night stay at this hotel was an excellent experience. Everything was great. The pool area has excellent facilities and wonderful views.Hotel Facilities
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100%Customer Satisfaction
A HotelTravel.com Member from Malaysia stayed in a Deluxe for 1 day.
Much to my dismay, the bath tub was obviously not cleaned as there was quite a fair bit of hair clinging to the edges of the tub where the water would reach up to if filled. The mini-fridge was not working.
Although I have to admit that the breakfast buffet spread was excellent.Hotel Facilities
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76%Customer Satisfaction
A HotelTravel.com Member from Saudi Arabia stayed in a Club room for 6 days.
Hotel service was very excellent specaly the mandarin club staff the two ladis in the club reception was so frendly with deal with my requerments..Hotel Facilities
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100%Customer Satisfaction
A HotelTravel.com Member from United Kingdom stayed in a Deluxe for 3 days.
Hotel is in an excellent location and was generally great. Breakfast was excellent and all staff were pleasant/helpful.I disliked the fact that I was expected to pay for internet access - most hotels of this quality provide this free - and I was also disappointed on the last day of my stay to find a half drunk bottle of wine in a cupboard. This was not mine and had clearly been left over from a previous guest - it made me feel like the room was not clean, although the rest was perfectly accpetable. When you pay for 5* you expect it all to be absolutely perfect.Hotel Facilities
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70%Customer Satisfaction
Ahmed from Kuwait stayed in a Deluxe for 3 days.
exelent hotel, great hospetatly exelent room service,fantastic beakfast.I can say it is one of the best hotels. if I go back to singapore i will stay in the same hotel.Thank you hotel travel.com.Hotel Facilities
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92%Customer Satisfaction
A HotelTravel.com Member from Singapore stayed in a Premier ocean room for 1 day.
Nice ambience, location is good and service is excellent.Hotel Facilities
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98%Customer Satisfaction
RONNY from Indonesia stayed in a Deluxe for 3 days.
I like this hotelHotel Facilities
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84%Customer Satisfaction
A HotelTravel.com Member from United States stayed in a Deluxe for 1 day.
We were attending a wedding at the hotel and it was definately money well worth spent. The room was spacious and nicely laid out, the kids had a place to unwind during the long dinner and the parents got to keep their sanity!!Hotel Facilities
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98%Customer Satisfaction
A HotelTravel.com Member from China stayed in a Deluxe for 5 days.
Free Internet providing could be a step to be outstanding hotel for stay.Hotel Facilities
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99%Customer Satisfaction
A HotelTravel.com Member from Australia stayed in a Deluxe for 2 days.
Possibly the best buffet breakfast I have experienced in many years of travel.Hotel Facilities
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Location
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92%Customer Satisfaction
A HotelTravel.com Member from New Zealand stayed in a Deluxe for 9 days.
Excellent hotel, am so pleased I booked this hotel as had a wonderful stay and would definately come back.Hotel Facilities
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Location
Value for Money



97%Customer Satisfaction
A HotelTravel.com Member from Singapore stayed in a Deluxe for 1 day.
Excellent! It a wonderful hotel!Hotel Facilities
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Location
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100%Customer Satisfaction
A HotelTravel.com Member from United Kingdom stayed in a Deluxe for 5 days.
High quality and personalized service throughout - we upgraded to the Oriental Club level and have no complaints at all although we did not have occasion to use the hotel restaurants as Singapore offers such a wide range of alternative dining options.
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94%Customer Satisfaction
A HotelTravel.com Member from Maldives stayed in a Deluxe for 8 days.
We were in singapore for medicals and didnt have much time to enjoy the hotel. But everything was great, The service was excellent. spacious room and bath room. The only negative thing was that food was quite expensive in the hotel.Hotel Facilities
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89%Customer Satisfaction
Tingting from China stayed in a Premier ocean room for 3 days.
a must-stay hotel @ singaporeHotel Facilities
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100%Customer Satisfaction
Janet from United Kingdom stayed in a Premier ocean room for 8 days.
This hotel is the best we've ever stayed in, anywhere in the world. The staff treated us with the utmost courtesy, and remembered us every time we returned from a day out, wishing us a "welcome back" as we stepped through the opened door. The hotel is very serene, just what a person needs after a 20+ hour flight, and we were never disturbed, even if we forgot to put on the privacy light. Having said that though, the hotel must be very well run, as our room was always cleaned, twice a day, without our even knowing it. The breakfast buffet is out of this world, literally, with every kind of food imaginable. We went into Melt, the restaurant, and Morton's, the Steakhouse, during our visit, and the food, and service, was absolutely unbelievable...terrific!!!!! If a person can find anything to complain about in this hotel then they must be either crazy, or cranky!!!!!! We will never stay anywhere other than the Mandarin Orient hotel during our visits to Singapore again. Thanks to everyone for making our trip so pleasant.Hotel Facilities
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100%Customer Satisfaction
A HotelTravel.com Member from United Kingdom stayed in a Deluxe for 1 day.
The service and help offered by the reception staff was well above the average for even a 5* hotel. Nothing was too much trouble for them. Restaurants were excellent with a wide selection of food well presented. Afternoon tea is really good value.Hotel Facilities
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91%Customer Satisfaction
Caroline from Australia stayed in a Deluxe for 2 days.
Loved this hotel. We arrived early in the morning so had to wait an hour or so for a non smoking room, but no problem as we ate and went for a swim. Our room was upgraded so had a fantastic view of the city, amenties excellent and v comfortable. Best of all though is the service, everyone throughout the hotel is just so helpful and friendly and they got all the little details right, for example at the first breakfast we asked for some additional milk with our cappucino and the next day they supplied this without any prompting. The breakfast buffet was the best i have ever seen and have stayed at a lot of different hotels in different countries. Standards in Singapore are generally high but this was absolutely the best, would stay again without hesitation,Hotel Facilities
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94%Customer Satisfaction
A HotelTravel.com Member from Australia stayed in a Deluxe for 2 days.
dinner at the hotel around the pool area very expensive with extras being charged which we where not aware of etc. bottled water and champayne offered but not told there was a fee. bottle of wine very expensive.Hotel Facilities
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76%Customer Satisfaction
A HotelTravel.com Member from Italy stayed in a Premier ocean room for 2 days.
We stayed i the harbour suite and it was really excellent Great hotel and great service.Hotel Facilities
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90%Customer Satisfaction
Margaret from United Kingdom stayed in a Sea view for 5 days.
Our second vist to Singapore the Madarin is a excellent hotel in a good location for transport and shopping. Staff was very freindly and always willing to help, you certainly get personal service.The choice at breakfast was amazing and good quality food. When eating out we would recommend Dirty Nellys near the hotel good value for the price and good service also take a taxi to Clarke Quay good choice of eating places and good value. Singapore is a great place to visit very clean and easy to get arownd, when travelling in the far east you should never miss the chance of visiting Singapore and give Madarin a visit.Hotel Facilities
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87%Customer Satisfaction
Christina from United Kingdom stayed in a Premier room for 2 days.
Excellent hotel, the staff are very friendly and helpful: I celebrated my Birthday in Singapore and the hotel left a beautiful present of oriental notelets and a birthday card in my room and i did not even mention it was my birthday. Hotel is close to Raffles/Raffles Tower shopping complex (fab) and is just a short walk from the Singapore Eye which is even taller than the London Eye;the circuit takes approx 30 mins and you get wine and canopies all for $30 (sing dollar 2-67 to the £)
In September the F1 circuit will be finished and it passes close to the hotel. you can see it from some of the rooms,,,great for F1 fans,
The hotel was also lovely and quiet (a must for me) the room service was excellent and the Chef's Nasi Goreng was the best I have ever tasted in SE Asia,
Buffet breakfast is huge- fab again
The beautiful spar is a must..i had the light legs treatment $80 Sing and i was walking on Air
I have only one small point...the pool is v large..but boringly oblong..and no waterfall -i love romantic pools...so perhaps giving the pool a little free form lolok with lots of lovely little waterfalls would just be the cherry on the cake...but I still give the top score 10 out of 10;
i have stayed in the Mandarin Oriental in Hong Kong also -the two are v different styles
HK is very traditional (loved the chinese tea set in all the rooms) and Singapore MO is much more Modern boutique -they are both beautiful in their own ways... the water filled reception lift area is well...what can I say again.....just fab
So what are you wating for...you will have a great timei.
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99%Customer Satisfaction
Brigitte from Netherlands stayed in a Club floor room for 5 days.
One of the best hotels we have ever stayed in. Beautifull rooms, we got a free upgrade to a junior suite! Perfect service in de clublounge. Best fitnessroom I have ever seen in a hotel. Allover cleanliness, friendlyness and service in the hotel was great.We will be back.Hotel Facilities
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99%Customer Satisfaction
Mervyn from United Kingdom stayed in a City view for 4 days.
I have been to Singapore many times before and stayed at other Hotels but In my opinion the Mandarin Oriental is by far the BEST I've stayed in. As previous reviews have said All the staff are really helpful and you are treated as someone special. The food was excellent and the breakfast choice has to be seen to be believe. I had a harbour view room and my only very small complaint was the traffic road noise early in the morning, but I am a light sleeper so next time I will ask for a room higher up .
In conclusion I can only endorse what has been said about this hotel and I look forward to my return visitHotel Facilities
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95%Customer Satisfaction
Frank from United Kingdom stayed in a City view for 3 days.
wow what a fantastic experience the most brilliant hotel you could wish to stay in every aspect of the hotel is just perfection every time.Hotel Facilities
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100%Customer Satisfaction
Etienne from New Zealand stayed in a Premier seaview for 15 days.
Certainly the most outstanding hotel my wife & I have stayed in, ever! The standard of accomodation and cleanliness was excellent. The most notable feature however was the staff's attentiveness. They were always more than ready to assist with anything, and always carried out their tasks with an eagerness to please, and a ready smile. The breakfast experience needs to be mentioned as well... we were greeted at the restuarant reception every morning with enthusiasm, and escorted to the table of our choice. The breakfast fare was in one word "wow"! Every type of food you could want, and if apparently not on display, easily ordered from the constantly attentive staff, and whisked to your table in no time. Empty dishes of completed courses taken away immidiately, and coffee or tea constanly refilled.Just a wonderfull start for the day.
The business centre was very helpfull with internet access etc, and the housekeeping was excellent with three service calls a day to ensure your every need was met.
The pool area was lovely, with a large pool and gardened surround. We were again met on arrival, escorted to our selected area, supplied with two fluffy towels each, set out on loungers, and suppliied with a bottle of ice-cold water right-away. Magazines & papers on supply, as well as complimentary little samles of sorbet or ice-cream.
We spent 14 days at the hotel, and throughout felt appreciated as valued quests, and during all the time, cosseted and spoilt. The night-duty managerHotel Facilities
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100%Customer Satisfaction
Peter from United Kingdom stayed in a City view for 3 days.
After a very long flight, we arrived at 7am at the hotel and asked if it was possible to have the room. We were told that we would have to pay half the room daily rate, but that it would be ready in a couple of hours. We went to the pool area to wait, but unfortunately there was a lot of noise from a building site across the road. When the room was ready we were so glad to be able to get a rest, but what we weren't told was that there was refurbishment going on in the hotel, so had to put up with a constant noise, so no rest! The hotel itself is very good,clean and modern but the interior design leads to noise in the rooms from the bar on the 4th floor.The staff are very friendly and the breakfast is one of the best hotel breakfasts we've had - so much choice, well presented and tasty.
As we had to catch an early flight when leaving, and had breakfast included in our package, we asked if we could eat early. This was not possible, but it was suggested that a takeaway breakfast delivered to the room would be available. In comparrison to the breakfast we had enjoyed this takeaway was very poor. Also there was a charge of approx. 31GBP. Needless to say we refused to pay that!!
It is also worth noting that when checking in make sure that you have got exactly what you had booked.We were told that we had room only when we had a booking for room and breakfast. Make sure you take confirmation of your booking!Hotel Facilities
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76%Customer Satisfaction
Alan from United Kingdom stayed in a Deluxe seaview for 4 days.
I reserved and paid for 2 Seaview rooms but was given 2 "City" view rooms, that had a horrible view, definitely not the skyline of Singapore! When I made Reception aware, it was too much trouble to move so was given complimentary dinner. While this was excellent, the stay was very disappointing as it was the view that I booked for. Also there was confusion about the complimentary meal. I had very high expectations as this was booked for a special occasion and I left appreciating how good the hotel and staff are but disappointed with the experience.Hotel Facilities
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78%Customer Satisfaction
BRENDAN from United Kingdom stayed in a Deluxe seaview for 2 days.
great location ,great staff,just great people puts the uk service to shameHotel Facilities
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100%Customer Satisfaction
A HotelTravel.com Member from Brunei Darussalam stayed in a City view for 3 days.
The Mandarin Oriental hotel is a fantastic choice for the family/leisure holiday in Singapore, the staff are all very polite and helpful and I would recommend this hotel to anyone. The close proximity of the shoping centers are all within walking distance of 1 minute or less.Hotel Facilities
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94%Customer Satisfaction
A HotelTravel.com Member from Korea stayed in a Club floor room for 3 days.
Mandarion Oriental provided us moren than satisfying surroundings for the Christmas break with an exquisite and delicate 'Oriental' touch on everything- the service, room decoration, food, view, and everything were just about right. Exactly as I had heard. I'd happily return.Hotel Facilities
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91%Customer Satisfaction
Stephen from United Kingdom stayed in a City view for 2 days.
The best thing about this hotel (and there were a lot!) is the staff. Polite, attentive, professional, they make you feel like you are a friend not a guest. We will certainly be recommending the Oriental Hotel to our friends and will be visiting again in the near future.Hotel Facilities
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100%Customer Satisfaction
Selwyn from United Kingdom stayed in a City view for 3 days.
Best hotel we have ever stayed in. Great staff - fabulous food - lovely room with viewHotel Facilities
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100%Customer Satisfaction
Steve from Australia stayed in a City view for 4 days.
Nothing was too much trouble for the staff at the Oriental. Our every need was catered to and, in many instances, anticipated before we actually requested anything. The view from the Harbour View room was stunning. Breakfast was the best I have seen in any hotel anywhere. I will certainly be staying at the Mandarin Oriental again.Hotel Facilities
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100%Customer Satisfaction
David from Australia stayed in a Club floor room for 2 days.
The commitment of the staff at Mandarin Oriental (including doorman, concierge, reception, reservations, restaurant, room service, room cleaners, was absolutley outstanding). It was the type of commitment to customer service you get when it is genuine, ingrained, natural, not manufactured. Both my wife and I became ill very shortly after arriving at the hotel and the staff arranged for a doctor to attend, changed flight reservations twice and were constantly asking about our welfare and need for further assistance. This was especially so on the Executive Club floor but other staff were equally attentive and helpful. I would never dream of staying anywhere else in Singapore.Hotel Facilities
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100%Customer Satisfaction
A HotelTravel.com Member from Australia stayed in a Deluxe seaview for 2 days.
An excellent hotel in a great area of Singapore. While generally all staff were friendly, attentive, knowledgeable, polite and professional, we could have done without running the gammut of 6 or more concierge/door staff from when we exited the spectacular lifts, to finally reaching the front footpath. No wonder the prices are a bit expensive if they have to pay all these staff members to do the same thing.Hotel Facilities
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78%Customer Satisfaction
John from Australia stayed in a City view for 2 days.
We stayed 2 days at the Oriental. It was more opulant than the Amara we have stayed at previously but I just felt the Oriental to be stark and uninviting and a kind of stand-offish professional otherwise it was fine. I found the breakfast area complicated with multiple counters in various sections of the eating area. I also like a breakfast area to be bright and sunny - the area we got put was dark with no outlook and it utilised mood lighting. To get my breakfast I had to walk all over the place to get all the bits and pieces. The problem was I had a bad leg and it was a lot of unnecessary walking and by the time I had collected it all the first pickups were already getting cold. To be fair, my wife did not see this as a problem so maybe I was just a bit too critical (she did not have the bad leg). Food was great, room terrific and the late checkout was particually useful. A large shopping centre adjacent and good eating in the surrounding area. Did not try the hotel food except for breakfast. The acid test is Would I stay again? - probably not. Nothing wrong with the hotel it was in fact good but I am not raving about it so we would probably seek to broaden our experience by trying another next time.Hotel Facilities
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86%Customer Satisfaction
Jeffery from Australia stayed in a City view for 2 days.
We can't find any faults with this hotel. This is our second trip back to the hotel in the last 6 months. Everything and I mean Everything about this hotel is top notch - from the room to food to service. This hotel is one of the best in Singapore in our opinion. We stayed at the Ritz before moving to the Oriental. The Ritz just doesn't match the overall sophistication of the Oriental despite being a 6 star and costing 1.5x more. The service & attention at the Oriental pool, new refurb gym & restaurants are simply outstanding. Definitely reccommended!!Hotel Facilities
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100%Customer Satisfaction
A HotelTravel.com Member from United Kingdom stayed in a City view for 3 days.
It was very good of the hotel to let us check in early after a long flight from UK at 7am. Concierge service was better at the Pan Pacific, they were more helpfulHotel Facilities
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95%Customer Satisfaction
A HotelTravel.com Member from United Kingdom stayed in a City view for 2 days.
fantasic hotel.......loved every minuteHotel Facilities
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100%Customer Satisfaction
Phillip from United States stayed in a City view for 6 days.
We have stayed at the Oriental many times and will always return because both the staff and service are wonderful.Hotel Facilities
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94%Customer Satisfaction
Sherry from China stayed in a City view for 3 days.
It was very good experience living in Oriental, as always. I was impressed by the nice food and excellent service most. The only disadvantege was that because of this conference season in Singapore, the rooms were priced higher.Hotel Facilities
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89%Customer Satisfaction
A HotelTravel.com Member from United Kingdom stayed in a City view for 9 days.
The hotel is extremely peaceful and at times you feel like you are the only guests. The rooms are being renovated so would advise checking to make sure you get one of the renovated rooms. The older rooms are still very good but a little bit "tired". The service is very good and the breakfast has been voted the best in Singapore. We used the pool and the spa which were both excellent. If you want peace and tranquility this is the hotel for you.Hotel Facilities
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100%Customer Satisfaction
A HotelTravel.com Member from Australia stayed in a Sea view for 3 days.
Staff were awesome as was the buffet breakfast. Harbour view room also awesome. Only criticism was a very dilapidated ironing board which collapsed onto my foot causing a significant injury to the foot which made walking etc quite painful. When reported to reception, received apology from desk staff - ironing board replaced but no apology received from hotel management.Hotel Facilities
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94%Customer Satisfaction
Kerri from Australia stayed in a City view for 2 days.
Staff were friendly, courteous and attentive. The breakfast buffet was the best we have ever had.Hotel Facilities
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92%Customer Satisfaction
Jeffery from Australia stayed in a City view for 2 days.
One of the best hotel in Singapore for the price range. Attention to detail is impeccable. Rooms are newly refurbished. The ocean front rooms are better than he city views. Service and food outstanding. Well done, Oriental! Definitely recommended.Hotel Facilities
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91%Customer Satisfaction
A HotelTravel.com Member from United States stayed in a City view for 3 days.
We thoroughly enjoyed our visit, the hotel facilities were excellent and the staff performed faultlessly.Hotel Facilities
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100%Customer Satisfaction
A HotelTravel.com Member from Norway stayed in a City view for 5 days.
Well located close to the bay, public transport and entertainment (explanade theatres).
Very friendly staff, great breakfast.
Nice design, but a little bit dark inside.
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90%Customer Satisfaction
A HotelTravel.com Member from India stayed in a City view for 4 days.
Though I have stayed at this hotel before but through your agency I got an excellent deal. Keep it up!!Hotel Facilities
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86%Customer Satisfaction
A HotelTravel.com Member from Turkey stayed in a Premier room for 1 day.
I arrived from India early morning and reached the hotel at 9.00 a.m. I was told that my room was not ready but could use the shower room on the 5th floor to change. I was told that the room would be available after 12. When I went to the recption at 12.15 , the room was not ready and I had to come back at 1.30 p.m. I was upgraded to a room on the 18th floor which was a club room.
In general, I was very much satisfied with the hotel. The room was excelllent, breakfast was outstanding . The Chinese reastaurant was first class. The staff working in the Chinese restaurant were very friendly. Bell boys and porters were very efficient and courteous.
Even though my stay was brief , I was very much satisfied with the service I got and I would strongly recommend this hotel to anyone visiting Singapore.Hotel Facilities
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90%Customer Satisfaction
Ken from Canada stayed in a City view for 5 days.
I thoroughly enjoyed my stay at the Oriental Singapore. I booked a City View room but was upgraded to a Seaview room with late checkout. The hotel was recently renovated and it has a very upmarket feel to it. I particularly liked the atrium in the middle of the hotel that goes right from ground floor to the roof. The daily buffet breakfast was wonderful. There was a very wide selection of food and the quality was high. My only complaints are: 1) the restaurant staff were rather slow in clearing out the plates and refilling the cups, 2) the housekeeper did not replace the bath gel until I had run out, 3) the TV in the room is not flat screen. Other than these, everything else at the hotel was very good although not as good as the Oriental Bangkok. This was my second stay at The Oriental Singapore and I consider it good value for the money. I give it 5 stars and would definitely stay there again and at other Mandarin Oriental hotels.Hotel Facilities
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88%Customer Satisfaction
Grant from United Kingdom stayed in a City view for 2 days.
This is a great hotel in a fantastic location overlooking the harbour!!!!If u can upgrade to to horizon club ,a great way to soothe that jet lag with service that is second to none.(Breakfast/afternoon tea/ evening canapes and cocktails are great!!!!) The staff at make this hotel really go out of their way to make your stay really special.A top class hotel that represents good value for money!!!!Hotel Facilities
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100%Customer Satisfaction
Wendy from Ireland stayed in a City view for 2 days.
We stayed at this hotel 4 years ago and were so impressed by its accommodation, location, friendliness and its suitability for groups with children that we have booked to stay again.Hotel Facilities
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93%Customer Satisfaction
Juergen from Norway stayed in a City view for 3 days.
100% Hotel. Simply Fantastic!!Beakfast almost not discribable - g r e a t - !!!!!!
Super staff at reception and everywhere!! Thank you!Hotel Facilities
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100%Customer Satisfaction
A HotelTravel.com Member from Sweden stayed in a City view for 5 days.
Fantastic hotel!!! Location great if you have buisness in the Marina area. Everything else is just a cheap taxi ride away. This was my 4th time to Singapore, however my 1st time I stayed at tne Oriental. Compared to which hotels I have stayed in before, Four Seasons and Ritz Carlton, The Oriental is just as good. The rooms are of good size, bathroom wonderful. The restaurants serve high quality food. The breakfast was extensive, just everything you could possible want, and very good. Overall a top 5 star hotel to a very good rate at hoteltravel.com!!!Hotel Facilities
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99%Customer Satisfaction
Eva from United States stayed in a City view for 3 days.
The hotel could not provide a room with two twin size beds as we reguested weeks prior to arrival, therefore we got upgraded to harbour view room. Though I am not convinced the harbour view room is worth the extra charge if you have to pay for it. All is great and beautyful in this hotel. The decor is very modern, quite different from most luxury hotels, it is obvious that business travellers favor it. Having this in mind, I might expect the internet service to be included in the roomcharge. The internet charges are ridicoulosly high!! The breakfast area and the food is excellent, but 72 Singapore Dollar for a breakfast - I find it too steep! The room is very nice, confortable, great to have a full size desk and room to walk around it. The decor is great! Overall in Singapore standards it is a great hotel.Hotel Facilities
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89%Customer Satisfaction
Tony from United Kingdom stayed in a City view for 4 days.
We spent 4 nights between Oct 1 and Oct 5 2006 at the Oriental in Singapore. The Hotel is centrally located in the Marina area with 4 Shopping Malls the MRT station and Esplanade area all within walking distance. The staff at the Oriental were friendly, helpful and courteous at all times durning our stay. We stayed in a deluxe room which was a reasonable size with excellent facilities, although it did not have a view of the City or Esaplanade area. Breakfast was included in the price and was excellent with a wide varaity of foodstuffs and beverages available. Overall we were very pleased with our stay in the Oriental Singapore and felt it represented good value for money. The location was very good in terms of accessability to most of the areas tourists to Singapore would like to visit and we would have no hesitation in staying at the Oriental Singapore in any future visits we may make there.Hotel Facilities
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86%Customer Satisfaction
A HotelTravel.com Member from Japan stayed in a City view for 1 day.
I must say the breakfast is very poor quality. The room and the service is OK, nothing wrong but nothing special.Hotel Facilities
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68%Customer Satisfaction
A HotelTravel.com Member from United States stayed in a City view for 2 days.
I spent 2 nights with my family with 2 young children at the Oriental. The service here is truly 5 stars. We were upgraded to JR. Suite upon arrival, and extra bed was set up for our child for free without us requesting it. The buffet breakfast which was best I've had, was included through Hoteltravel.com. Our departing flight was at 6AM, which meant we had to checkout of the hotel at 3am. We had ordered food packed to take to the airport, since we would miss our great breakfast. At promply 2:45AM they showed up with fresh coffee and well packaged food for us to take. That's service! The pool was a little boring but my kids enjoyed cooling off at the pool with the city view.Hotel Facilities
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84%Customer Satisfaction
A HotelTravel.com Member from United Kingdom stayed in a Club room for 6 days.
Good location with direct access to a shopping mall but a 20 minute walk to the nearest MRT. Taxis are so cheap, so don't let that put you off.
Paying the extra for the Club Level Lounge is well worth the extra. Restaurants in the hotel are very expensive but one of the best Hawker Centres on the Island is just across the road on the Esplanade, which is open until 3am in the morning. Some building work continues on the harbour front and appears to be longterm. No problem in the higher level rooms but at times an irritation while at the swimming pool on the 4th floor.Hotel Facilities
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80%Customer Satisfaction
Zaw from Myanmar stayed in a Sea view for 3 days.
Well everything is ok for me. Will be back to stay again near future. Can go every where by walk or bus, of course taxi can get anytime.Hotel Facilities
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88%Customer Satisfaction
Agostino from Australia stayed in a City view for 2 days.
A fantastic experience and the staff were wonderful and obliging.Hotel Facilities
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100%Customer Satisfaction
Pui from Malaysia stayed in a City view for 3 days.
Nicely refurbished. Claasic style with contemporary lines. Staff courteous and very attentive. Enjoyed my stay very much. Well done The Oriental Singapore!Hotel Facilities
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93%Customer Satisfaction
Roger from United Kingdom stayed in a Club room for 2 days.
We stopped on the Club Floor and everything was first class. We have stopped here before and that experience was just as good. Not only is this a beautifull hotel, but the staff make it a wonderfull experience. My wife even had three massages, and she said the health suite was excellent. I used the pool which was also very good. We travel extensively long haul for months at a time, and this is one of the best hotels we have stayed in.Hotel Facilities
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100%Customer Satisfaction
Myrna from United States stayed in a Sea view for 2 days.
We did have a problem with the hotel. We booked and paid for 2 nights, but ran into a problem with our flight connection, I tried to contact the phone number in Bangkok for any changes in our plans and could not get a response even with operator assistance. When we arrived at the hotel they declined to make any accommodation at all and so we paid for 2 nights and only stayed for 1 night. We think on the basis of public relations, the hotel should have been more flexible and it did not leave us with a good feeling about the policy of the Oriental Hotel. We were not irresponsible, we had the reservation for a year. It was circumstances beyond our control that did not allow us to arrive on schedule and we did try to call to let them know we would be delayed. It was unfortunate that this happened because the hotel is very nice, Singapore is delightful, and the experience put somewhat of a damper on our short stay in Singapore.Hotel Facilities
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80%Customer Satisfaction
A HotelTravel.com Member from United States stayed in a City view for 2 days.
A lovely hotel. Well situated for business, but with the service of a holiday destination.Hotel Facilities
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99%Customer Satisfaction
Kaoru from Japan stayed in a Sea view for 2 days.
No doubt, this hotel lives up to its reputation along with other group hotels in other cities.
Clean, spacious lobby, well-trained/high-grade employees. In-room facilities was excellent,
particularly its digital/stereo TV and DVD. Pool area was relaxing although I would not mind seeing more variety of meal choices that can be ordered at the pool side.
I would definitely stay at this hotel again on my next visit.Hotel Facilities
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87%Customer Satisfaction
Kevin from United States stayed in a Sea view for 2 days.
This is a great place to stay. The room, staff, and location are all great!Hotel Facilities
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95%Customer Satisfaction
Mark from Australia stayed in a Club room for 6 days.
I was totally impressed overall. The staff were excellent, I got a great deal via the internet, and I will certainly stay again. I will/have already recommended to my friends to stay there.
I want to take my children to expereince the magnificence of the club floor.
Room service was excellent. I am an airline pilot and have stayed in many hotels around the world, on duty and holiday, and without a doubt this was one of the best.
Congratulations to the staff and management of The Oriental Singapore on completing a fabulous refurbishment.Hotel Facilities
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97%Customer Satisfaction
Sara from Australia stayed in a Sea view for 2 days.
excellent location. great rooms fabulous staffHotel Facilities
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100%Customer Satisfaction
SUSAN from United States stayed in a Deluxe harbour view for 1 day.
The View-location is particularly appealing!Hotel Facilities
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94%Customer Satisfaction


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