Copthorne Orchid Hotel (Novotel Orchid Hotel) Reviews

Arrival date: Apr. 22, 2008			Room type: Deluxe
Standard of Room			Service		50% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

At least one part of this dual winged hotel has a serious problem with moisture resulting in a dampness which permeates the whole room including the bed, this foist'y smelly atmosphere left me and my wife feeling sleepless and unwell, not to put to fine a point on it but it was initially a horrible experience. After our first night we wanted to check out and take our chances locating a room in any available alternative hotel in Singapore, however having expressed our dissatisfaction with the staff they offered to move us again to a room (suite) in a different wing at no extra charge, I'm pleased to report that this room was devoid of damp and was clean, nothing like the two previous rooms we were offered. According to the staff, the hotel is currently being refurbished and this is being done one level at a time, unfortunately and apparently the two floors that were offered to us being (2 and 4) were not yet refurbished, Unfortunately and additionally I have to report that the quality of the food is sadly lacking having experienced room service and breakfast. On a positive note, the staff we came into contact with were professional and courteous.

Arrival date: Oct. 28, 2007			Room type: Superior
Standard of Room			Service		90% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

I was particularly impressed by the staff at the restaurant where breakfast is served. There was an Indian and some Filipino staff who were very nice. Sometimes it is just a sincere smile and personal service which matter most!

Arrival date: Sep. 17, 2007			Room type: Standard
Standard of Room			Service		60% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

What I like about this hotel is the convenience of staying nearest to the bus company of the executive coach I travel in from my country. Unlike the buffet breakfast offered at a few other hotels in Singapore I had stayed at, Copthorne Orchid's choice is rather limited.

Arrival date: Apr. 18, 2007			Room type: Superior plus
Standard of Room			Service		36% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

I was VERY disappointed with my room. I checked with the front desk person, who assured me it was indeed a superior plus room. It was very sparsely decorated. The chairs had water stains on them. On the surface it was clean, but upon a closer look, there was thick dust behind the small sofa and the dustruffle on the bed had stains on it. There were small insects around the mini bar area. It was definitely Not a comfy, cozy room. For what I paid, I felt a got a very bad deal. I would never stay there again or recommend it to anyone. Very disappointed!

Arrival date: Apr. 17, 2007			Room type: Superior
Standard of Room			Service		64% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

I will rate this a 3.5 stars hotel as the room's funiture is a bit old, no slipper and tooth brush, TV channel is limited but area is clean and have suttle bus to Orchrd road.

Arrival date: Mar. 17, 2007			Room type: Superior (Main wing)
Standard of Room			Service		80% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

access to the hotel is not hard as has been told by my friend, the hotel can be accessed easily by bus no.190 to China town (just ask the Concierge who is very friendly and helpful for your destination)

Arrival date: Jan. 26, 2007			Room type: Superior
Standard of Room			Service		49% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

room size is ok in singapore hotels.main bldg superior room is old tired. location is little bit far from city center but hotel provied free shuttle to orchird road.

Arrival date: Dec. 23, 2006			Room type: Superior (Main wing)
Standard of Room			Service		68% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

On overall, the hotel provides standard hotel service and room. Was expecting more than this. Pro -Free convenient shuttle bus. -Big and clean room. -Not too close to city. -Bus station nearby. Con -Room noisy as its facing highway. -Hotel breakfast does not taste good. -Shuttle bus runs until 10pm only. -Room service interrupted our sleep as the staff knocked on the door and attempted to open it at 8am.