Grand Continental Hotel Penang Reviews

Arrival date: May 30, 2008			Room type: Deluxe
Standard of Room			Service		30% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

The hotel was old and carpet was wet, the service's was poor, no drinking water, and no bath tower even, to ask for those item, we have to wait for more then half an hour. one of the room, the beb light was drop off and nearly got hit. swimming was only open from 9am to 7pm. have to wait more then half an hour and serval call to have the bath tower and drinking water. a simple breakfast. cigarette smell on bath tower,carpet flooring was wet. furniture was old. location was ok, it's quite convience for food and shopping mall.

Arrival date: Oct. 25, 2006			Room type: Superior
Standard of Room			Service		37% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

The corridor and room stank so that you could hardly breath unless you turned on the aircon which made so much noise you couldn't sleep and had a broken temperature control so was too cold when turned on. The shower fitting in the bathroom was broken and the water was tepid at night( I arrived at 11pm) so no hot shower on arrival. The carpet in the room was stained as were the sheets on the bed. We had booked a double superior room with king size bed and were given a scruffy little twin room. After complaining as we had pre-paid we were moved to the described scruffy smelly room with a standard double bed. They do not provide any complementary bottle of water and do not sell it in the hotel so if you arrive on a late flight you end up walking the street to find somewhere to buy some water...... Breakfast is disgraceful.....bread with one bowl of butter and one bowl of red jam with a single knife used by everyone and undrinkable coffee. Basically..avoid this place like the plague...they charged us USD 58 for a night of this...when you compare it to the many good clean guest houses available in Penang at a fraction of the price...it is a total rip off.

Arrival date: Jun. 16, 2006			Room type: Standard (Main wing)
Standard of Room			Service		43% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

Air- con not cool, breakfast not nice, bed is very small. TV only Malay channel, no safe box in room.

Arrival date: Jun. 4, 2006			Room type: Superior
Standard of Room			Service		48% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

Air con was noisy, room was not ready at 3pm, phone not working...I wont stay there anymore

Arrival date: Apr. 16, 2005			Room type: Deluxe
Standard of Room			Service		80% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

Except the location of the hotel which was in a rather congested area, the hotel otherwise was quite good and was worth the money paid. Staff were also ver curteous and friendly.