Ritz-Carlton Hotel Kuala Lumpur
Ritz-Carlton Hotel Kuala Lumpur
168 Jalan Imbi, Kuala Lumpur, Malaysia
Star Ratings : 
Location : Bukit Bintang Rooms : 251
Location : Bukit Bintang Rooms : 251
The Ritz-Carlton Hotel Kuala Lumpur is an enclave in the colorful, exciting and busy Golden Triangle business and commercial area in the heart of Kuala Lumpur, Malaysia’s capital city. The private club-like boutique hotel is close to the city’s numerous multicultural attractions and is within walking distance of the upscale Lot 10 and Star Hill shopping centres.
from US$157
per night
TAX & SERVICE INCLUSIVE
per night
TAX & SERVICE INCLUSIVE
Based on 297 HotelTravel.com Guest reviews
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
85%
Customer Satisfaction
Rated #19 for all Kuala Lumpur hotels
I found the staff very friendly, welcoming, and keen to ensure that I had a pleasant stay. The food is very good, especially the breakfast. I was also impressed with the cleaning service. This is certainly a must stay hotel....
Phillip Evans, British
Arrival Date
Departure Date
Rooms
Adults
Children
Room 1 :
Room 2 :
Room 3 :
Room 4 :
If your arrival date is within 24 hours you must submit your booking request via the Live Agent.
Departure Date must be greater than arrival date.
February has only 28 days for [year].
February has only 29 days.
Please contact a Live Agent if you require more than 30 nights.
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[START] - [END] of [TOTAL] review(s)
Hotel Rates are per room, per night
Triple/Quad occupancy may include an extra bed for some room types.
Our Editor's Hotel Suggestions
Steven Lawrence,British
Arrival Date: Jun. 27, 2009
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
For a 'nominal' amount we were able to upgrade from a very reasonably priced deluxe room to a suite which proved excellent value. The reception staff and 'personal butler' were helpful and attentive lkeading me to conclude that this was among the best levels of service I have enjopyed in a long experience of quality Asian hotels. The full breakfast was served hot and promptly by efficient and friendly staff. This was a first class hotel experience and the price was right.
A HotelTravel.com Member,Saudi Arabian
Arrival Date: Aug. 8, 2008
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
65%
Satisfaction
Although it was nice time to stay on Malaysia but unfortionatly the Ritz was bellow the expectations. The stuff were kind but nonprofession, the consierge was very bad spcially during morninig they need long time to answer and then to help!. The business center is non-efficiant and you need to pay to use the internet!!!!!. In conclluasion in comper with other hotails in my trip over the country it was the lowest level.
Joanne Overington,Australian
Arrival Date: May 7, 2008
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
What a wonderful hotel - from the time you walk in the door 'The Ritz' experience is unique. The rooms are large and confortable and the bathrooms are well appointed. What sets this hotel appart is the friendly dedicated staff who are more than willing to help. And of course having your own butler on call 24hrs is the icing on the cake.
A HotelTravel.com Member,Indian
Arrival Date: Dec. 9, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
98%
Satisfaction
The service was superb. The hotel was quiet and whenever we were attended to, we felt that we were treated like the only guests in the hotel. The location was good. A new shopping mall called The Pavilion had opened just minutes away from the hotel. The room was superb and the free internet connection in the room was great. Our only disappointment was the quality of the breakfast. But overall we had a wonderful time at the hotel.
Richard Knibbs,British
Arrival Date: Oct. 20, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
Excellent attentive staff, I have strongly recommended your hotel to my freinds, and we will return soon
Faraz Azam,Pakistani
Arrival Date: Oct. 19, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
98%
Satisfaction
The human touch provided by the Hotel is what makes me want to go there again
Susan Caro,American
Arrival Date: Sep. 15, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
85%
Satisfaction
Overall, the stay was excellent. However, although we were provided with a valet who took about 15 minutes of our time, including time to plan our deaprture, with taxi plans, a wake up call, and coffe delivered to the room since we had an early morning departure--none of that ever happened!! Fortunately, I set my own alarm or we would have missed our flight. We then had to rush through the restaurant to grab something to eat after we checked out. The porters were extremely helpful in facilitating this at least. Also, we ate in one of the restaurants in the Food Gallery, and it took about 20 minutes to settle our dining bill because they didn't seem to be set up with the hotel to send it through. All in all, they were minor things which didn't affect our stay, but as you are a hotel with extremely high standards, you should be aware of these small things.
Mika Handa,New Zealand
Arrival Date: Jul. 26, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
73%
Satisfaction
Well-known reputable hotel should not ask new customers to pay 500Ringgit bond upon arrival as they take the person's credit card details anyway. I hope they will pay me back. The amount they said they will refund hasn't showed up in my credit card statement online yet,,, I am a bit concerned but will see,,,,,
A HotelTravel.com Member,British
Arrival Date: Apr. 9, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
96%
Satisfaction
Hotel is located in good part of town. Staff were most eager to please although some times it takes a few repetition to get yourself understood (but this seems to be a general problem with KL). I would definitely go back to the Ritz again if visiting KL
A HotelTravel.com Member,Japanese
Arrival Date: Mar. 14, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
35%
Satisfaction
Staffs are polite but irresponsible to services.
Toiliet was not clearned upon arrival, telephones were not functioning, reserved transportation was not avairable at reserved time, maintenace stuff took 40 minutes to come and elevators had malfunctions and more.
A HotelTravel.com Member,Saudi Arabian
Arrival Date: Jul. 21, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
98%
Satisfaction
It was the best stay in my last holiday. they make for us up grading to the residence - it was magnicant with friendly, smiley, welcoming helpful team especially on checking in.
A HotelTravel.com Member,Singapore
Arrival Date: Jun. 24, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
88%
Satisfaction
It was noisy as there were renovation work going on at 8plus on a Sunday morning. Also the fresh paint smell was too strong and I had to leave the room's windows open for circulation.
A HotelTravel.com Member,Dutch
Arrival Date: Mar. 1, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
72%
Satisfaction
breakfast buffet poor in comaprison with other hotels
Peter Allen,Australian
Arrival Date: Feb. 4, 2006
Room type: Premier suite
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
99%
Satisfaction
Our stay at the Ritz Carlton Kuala Lumpur was a first class experience. The staff could not have been more friendly and efficient, providing great attention to detail. The hotel has a lovely old world charm with excellent modern amenities, the gym and steamrooms were the best we have ever seen. Its location is ideal, the hotel even a has skybridge that takes you into the most amazing shopping and restaurant complex, Starhill. Highly recommended.
Garry Inglis,British
Arrival Date: Nov. 28, 2005
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
41%
Satisfaction
This was the final leg of our far east honeymoon and frankly we were disappointed with the standard of the hotel. It only had one restaurant which we did not use but popped in for a look and were disappointed with the surroundings and choice of menu which was limited.They did not acknowledge our honeymoon needs as opposed to other hotels and could only supply "HAPPY HONEYMOON" pillowcases, although they knew we were on our honeymoon. Not very romantic.There were no tea/coffee making facilities at all in the room which was pretty small in comparison.This is not what we would have expected from a 5* hotel of such supposedly high standards.We have stayed at the Ritz in Bahrain,Sydney,Singapore and Bali all of which were first class including the facilities and the welcome. The room was next to the elevator which became noisy as the evening wore on and the outside noise died down. All the times we rang the concierge they were not available. For the standard of room and dining facilities very poor value we wont be back. KL was vibrant cosmopolitan and very interesting and the hotel location was excellent in regards to this but that was about as far as it went.
Phillip Evans,British
Arrival Date: Oct. 28, 2005
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
I found the staff very friendly, welcoming, and keen to ensure that I had a pleasant stay. The food is very good, especially the breakfast. I was also impressed with the cleaning service. This is certainly a must stay hotel.
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