Renaissance Kuala Lumpur Hotel East Wing & West Wing
Renaissance Kuala Lumpur Hotel East Wing & West Wing
Corner of Jalan Sultan Ismail and Jalan Ampang , Kuala Lumpur, Malaysia
Star Ratings : 
Location : Golden Triangle Rooms : 921
Location : Golden Triangle Rooms : 921
Renaissance Kuala Lumpur Hotel East Wing & West Wing (Formerly Renaissance Kuala Lumpur Hotel) is a unique hotel complex that consists of two wings, the Renaissance wing and the New World wing. A podium that houses the Convention Centre links both. The Renaissance wing is furnished in elegant European style amidst black marble and sparkling crystal chandeliers. The New World wing is simple, yet tastefully designed and furnished for your comfort.
from US$89
per night
TAX & SERVICE INCLUSIVE
per night
TAX & SERVICE INCLUSIVE
Based on 1423 HotelTravel.com Guest reviews
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
87%
Customer Satisfaction
Rated #14 for all Kuala Lumpur hotels
An excellent hotel in which the friendly staff could not have been more helpful. Although not in the "golden triangle" it is ideally situated for the towers,the monorail and the tourist info centre. The concierge and staff were more than happy to deal with any request. As for the breakfasts, you will not find a better selection of food anywhere, believe me. It is fair to say that as a family we thoroughly enjoyed our four day stay at this hotel. If you are looking for that little bit extra without paying through the nose for it, don't look any further just book now at the Renaissance East Wing...
Alasdair Macleod, British
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Our Editor's Hotel Suggestions
A HotelTravel.com Member,Japanese
Arrival Date: Aug. 8, 2009
Room type: Deluxe (West wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
57%
Satisfaction
Room : We stayed at West wing room (I thought it was KL tower view, but it wasn't.) I should have requested in advance.......
Restaurant : Considering the price, the food should be improved.
talib iqbal,Pakistani
Arrival Date: Jun. 16, 2009
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
We stayed in the East wing. Overall the experience was excelent, but some of the room items needs renovation esp the bathrooms. The bath tub looked too old. The telephone set was in pathetic condition. The breakfast was good but the menu never changed for the whole week. There must be some change in the dishes.One of the surprise was that the hotel charged me for dialing the TOLL FREE numbers which are usually free in other hotels/places.
A HotelTravel.com Member,British
Arrival Date: Dec. 27, 2008
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
82%
Satisfaction
When we arrived at the hotel the room we were given had a terrbible smell, and the carpet was damp. This was not the start to the holiday that we had wanted, however the staff were excellent, providing us with a new and much better room immediatley. They also follwed up with is the next day to make sure we were happy with the new room. The location of this hotel and the staff really made this a pleasant stay for us and the family had a fantastic holiday!
A HotelTravel.com Member,British
Arrival Date: Dec. 25, 2008
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
69%
Satisfaction
HOTEL WAS CLEAN, AND STAFF WERE FRIENDLY. THE ONLY bad thing i can say is the room wasn't ready for our arrival, which i found quite poor as we had booked in advance.
aileen javier,Philippine
Arrival Date: Dec. 4, 2008
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
94%
Satisfaction
The hotel staff were all very friendly and accomodating.I requested for a room with a view at the last minute, and they were able to accomodate me.We always stay at Renaissance Makati and love their facilities, that's why I thought the best choice was to stay here. Although the design of the room and size was worth the money, they could use a little refurbishing-the lamps were dirty and old.Even the shower curtain was greying. The toiletries provided didnt include a toothbrush or shaving set. You have to pay for it. They didnt provide a bath robe.And I would expect that a five star hotel would keep their rooms in good condition.Nevertheless, the bed was very comfortable,and in the end that's what matters. When travelling, it's hard to find a hotel that feels like home and renaissance hotel was able to achieve that.
renzo kraaijveld,Dutch
Arrival Date: Nov. 26, 2008
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
89%
Satisfaction
we come for the 4 time now to this hotel, we love this hotel, the staff was very friendly especially cristiaan from the lobby and the bell boy who bring us the suitcases.
good swimming pool and excellent breakfast.
only the carpet in the rooms need to be replaced.
we defenitly come back again !!
Adel Afghani,Saudi Arabian
Arrival Date: Oct. 9, 2008
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
64%
Satisfaction
depending on the price, there are better choices. I have staied at superior room, furniture was old even in delux rooms. The hotel is buesiness style, for the people whom looking for holiday I do not recomend this hotel.
Mehran Vizheh,Iranian
Arrival Date: Sep. 11, 2008
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
87%
Satisfaction
the hotel staff have been really good and freindly. i lost one of my suitcase in airport but hotel staff following seriously and fortunately before i leave the hotel i got. only lack was that i could not get the access to Internet by my labtab in room. they tried to do but it would be some especiall problem in my rrom which finally can not solved.
Omar Binhendi,Emirati
Arrival Date: Aug. 25, 2008
Room type: Superior executive
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
67%
Satisfaction
I hav ebeen staying in this hotel for the past 5 years. Their furniture is deteriorating and those toilets are out of date! Hotel needs some kind of attention.
Gilles DEBERT,Mauritian
Arrival Date: Aug. 24, 2008
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
89%
Satisfaction
Very well located between monorail 5 minutes away & KLCC 10 minutes away walking - our room at 15th floor East Wing was facing the Petronas twin towers, good value for money, good breakfast buffet for all taste, carpet a bit tired in our room & old fashioned CRT tv instead of LCD. Nothing to complain about really considering the below USD 100 price per double room breakfast included.
Kumud Gupta,Indian
Arrival Date: Jul. 26, 2008
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
76%
Satisfaction
Front office staff was very graceful and cooperative but F&B staff needs to be more understanding & listen what the guest says...
Wee yoong kwong Richard,Singapore
Arrival Date: Jun. 17, 2008
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
79%
Satisfaction
Suffered severe food poisoning on room service from the East wing, however hotel paid for the medical expenses.I am satisfied with their handling of this matter.
A HotelTravel.com Member,American
Arrival Date: May 1, 2008
Room type: Deluxe (West wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
This is our favorite hotel in KL. The dinner and breakfast buffets alone are worth the drive to the city. The West Wing is superior to the East and a worthwhile investment.
Naveed Qazi,German
Arrival Date: Apr. 4, 2008
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
55%
Satisfaction
Firstly, the Hotel bedroom structure is in such a way that the Holy Kablah is to opposite side of your head, meaning your legs are facing the Kabaa, we requested the hotel for change in room, but the same problem in other rooms as well. Secondly, rooms were stinking of cigerttes. Thirdly, the hotel resturant are way over priced, we paid like for 2 burgers and a medium pizza almost RM200++, in this trip we stayed in 4 different hotels, but i must say that this was the worst of all the other 3. even in 5 Star property we stayed in, we did not paid such a huge bill for a meal. ridicolus.
Aslam Jeewa,South African
Arrival Date: Mar. 25, 2008
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
85%
Satisfaction
the room acccomidated for our family of 4, as it had enough sleeping space. tv channels were good and bathroom was clean and fancy.the restaurant was overpriced as water was rm. 12, although the restarant fortunately halaal.lobby was beautiful.a problem, was in that in the middle of the night, there was a irritatingnoise, comig from above.i would stay in the renaissance again.
A HotelTravel.com Member,Singapore
Arrival Date: Mar. 3, 2008
Room type: Deluxe (West wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
99%
Satisfaction
I love the location of this hotel and its convenience to all the places that my family and I love to go whenever we are in KL. good value for money and a great place to spend a quick getaway.
Kathleen Johnson,British
Arrival Date: Feb. 28, 2008
Room type: Deluxe (West wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
99%
Satisfaction
The hotel was excellent good position , tourist information and hop on off bus just over the road to the left. Walking distance to twin tower and KL tower. Easy access to monorail .We booked beluxe room west wing i think we had an executive room. It was large clean and very well equiped. The beds were the most comfortable we have had. Service very good breakfast excellent.We had dinner at the buffet east wing which was excellent. There is a buffet in both east and west wing and several other restaurants. On arrival the taxi from airpport is purchased at the taxi desk in arrivals set price for each zone 67 rengitt however on return if you book through the hotel you will get a very smart taxi but pay 110. The train is worth considering especially if it is a busy traffic time 28 minutes and 35 rengitt per person. On return you can check in plus baggage at the central station very easy and not busy at all when we were there. This can mean a later departure from the hotel. It looked very easy well sign posted . We departed early Sunday morning so very little traffic and 50 minutes to the airport. If you fancy dinner up KL tower ask the hotel to book it that is the best way of getting in. If I booked again I would stay longer in KL take a slower pace do less sight seeing each day and return to the hotel to swin and relax it has a great pool. I would stay at this hotel again and recommend it to others it was fantastic value and this booking was was great I would also use the
A HotelTravel.com Member,Australian
Arrival Date: Feb. 16, 2008
Room type: Deluxe (West wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
96%
Satisfaction
The room was great large and felt like real luxury
Jens Klose,German
Arrival Date: Dec. 28, 2007
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
93%
Satisfaction
This hotel is always a pleasure to stay at! The breakfast at the Renaissance Hotel KL is one of the best choices you will experience in Malaysia! The hotel is just a keystone away from the Metroline and Underground station and very attractive, when you consider discovering KL without your car.
Neil Mahoney,British
Arrival Date: Dec. 23, 2007
Room type: Deluxe (West wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
Beautiful neo-classic hotel - very good value for what we paid. An example of the excellent value for money you can get with hotels in Malaysia. Great buffet breakfast. We stayed for xmas and enjoyed the excellent xmas dinner buffet at only 15 GB pounds or so per head.
ghiraldelli luca,Italian
Arrival Date: Dec. 22, 2007
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
88%
Satisfaction
tried 2 rooms,much better if you can have an high floor room.otherwise you will hear noise from the road below..place and position are very stategic and allowing to move very easily,some minor problem related to leaks from pipes
A HotelTravel.com Member,Singapore
Arrival Date: Nov. 30, 2007
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
96%
Satisfaction
The hotel is situated next to the Bt Nanas monorail station and within walking distance to KLCC (10 mins) so moving around is very convenient. We like the hotel facilities especially the gym, swimming pool , steam room and sauna. They are well maintained. Excellent for leisure travellers who just want a good hotel stay with minimum hassle in moving around KLCC and Bt Bintang (just a few stops away). We have come back to this hotel 3 times within 8 mths because of its value for money rates and good facilities.
Gary Dicks,British
Arrival Date: Nov. 16, 2007
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
68%
Satisfaction
I have stayed at this hotel in past and found it to very good, but this time I was given smoking room which had many burns in the carpet and furniture wall paper was also peeling from walls. I asked for non smoking room which was better and had good view of KL tower but had twin beds.
This hotel has one of the best breakfasts of the hotels I have stayed at in SE Asia.
Good location with good transport links. but I think next time I will try the west wing
Mae Angeline Talosig,Philippine
Arrival Date: Nov. 15, 2007
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
The food was great! Excellent service and the staff were very accomodating and helpful. We loved the room! very spacious, well maintained and great value for our money. We would highly recommend it to our friends and families.
Maria Cristina Malonzo,Philippine
Arrival Date: Nov. 8, 2007
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
99%
Satisfaction
it was a great experience. and the hotel made the trip a lot more comfortable.
John Arnold,Australian
Arrival Date: Oct. 30, 2007
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
81%
Satisfaction
Good facilities and service for the cost - located next to monorail and gives cheap access to all areas of the city.
Gerry Ong,Philippine
Arrival Date: Oct. 28, 2007
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
Price is reasonable and the hotel is excellent in terms of location. I'll definetely stay again in Renaissance Hotel Kuala Lumpur.
A HotelTravel.com Member,Chinese (Hong Kong)
Arrival Date: Oct. 26, 2007
Room type: Deluxe (West wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
81%
Satisfaction
It was my first time staying in this hotel and the overall experience was quite positive. I was booked on deluxe room at west wing but got ungraded to junior suite as deluxe rooms were all full, a very good start for my leisure trip! The outdoor swimming pool was in resort style and quite big indeed. The buffet breakfast was not bad, but not quit impressive I must say. In terms of location, it's just 2 minutes away from mono-rail and close to KL Tower but 10 minutes from KLCC, acceptable in general. Close to bars and clubs too. The staff were nice in general, but the service level was definitely not best in class. All in all, a value for money deal.
Loami Kok,South African
Arrival Date: Oct. 11, 2007
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
56%
Satisfaction
The rooms that we got was not nearly to the standard of the photos on the website and what I would say should be a 5 star hotel.The Carpets were dirty and the bedspreads looked old and worn out.
A HotelTravel.com Member,British
Arrival Date: Aug. 11, 2007
Room type: Deluxe (West wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
92%
Satisfaction
A superb hotel with lavish decor, and for the price you cant fault it. Rooms are well appointed, with excellent bedding (Duck feather duvets and pillows) affording a great nights sleep. It is located 100 meters next to the Metro station which interconnects to the KLIA train. Easy walking distance to the Twin Towers (about 5 minutes) Breakfast can get very busy, so avoid going for breakfast near the end of the sitting or you might have to queue for a table. Apart from that; top marks.
A HotelTravel.com Member,British
Arrival Date: Aug. 7, 2007
Room type: Deluxe (West wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
89%
Satisfaction
An impressive looking hotel lobby and piano playing bar to boot. Room was lovel, clean, spacious, and the bed was gorgeous; although my wife and I did stay in the executive deluxe, I'm not sure if all beds are as nice. The fitness centre was superb and it's right next to the Monorail and Tourism Centre. Helped us to recover from jet-lag. Well worth it.
A HotelTravel.com Member,British
Arrival Date: Jul. 20, 2007
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
67%
Satisfaction
Checked in to a very noisy reception - the bar had a live band and it was difficult to understand the receptionist. The rooms seemed dull and damp. We had booked an extra bed but had to ask for it.
Not what we expected from the Marriot chain
Alasdair Macleod,British
Arrival Date: Jul. 11, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
An excellent hotel in which the friendly staff could not have been more helpful. Although not in the "golden triangle" it is ideally situated for the towers,the monorail and the tourist info centre. The concierge and staff were more than happy to deal with any request. As for the breakfasts, you will not find a better selection of food anywhere, believe me. It is fair to say that as a family we thoroughly enjoyed our four day stay at this hotel. If you are looking for that little bit extra without paying through the nose for it, don't look any further just book now at the Renaissance East Wing.
A HotelTravel.com Member,Swiss
Arrival Date: Jun. 30, 2007
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
Just got back from our fifth stay in the Renaissance and had a truly wonderful stay like usual. The quality of the food is outstanding and they still manage to improve it from one stay to the other.The Hotel is located 5 minutes walk from the Twin Tower and KLCC shoping mall. Close to the monorail station "Bukit Nanas". We normally stay in 5 star properties, travel 3 times a year so we're pretty hard to please, we would have no hesitation in recommending this hotel.
Haji Rosman Haji Ali,Bruneian
Arrival Date: Jun. 11, 2007
Room type: Superior
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
92%
Satisfaction
1. The hotel upgrade our room from superior to suite room due to some problem. The new room was great and big.
2. Breakfast was great to many flavour/manu to choose. The wife was happy with the foods.
3. Hotel survices was great in helping us exyending our stay and checking flight schedules and make the nesaccary booking on flight. Thanks to the concierge.
Mark Fleming,British
Arrival Date: May 30, 2007
Room type: Deluxe (West wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
88%
Satisfaction
The hotel was positioned right in the heart of the city, a 5 minute walk to the Petronas Twin Towers and one minute away from the Hard Rock Cafe. From the East Wing, half of the rooms will have a view of the twin towers and from the West Wing, half of the rooms will have a view of the KL Tower.
The hotel is a 45-minute taxi ride from KLIA and if you book your taxi at the desk as you exit the customs hall, you won't get fleeced by one of the many hawkers offering to drive you into KL for twice the price. A taxi car will cost you around RM65 and a taxi shuttle will cost RM90. The hotel concierge desk are only too happy to arrange your return transport to the airport and will source a reliable operator for a fair price.
We stayed in the West Wing, which was the more luxurious of the two wings. It was beautifully set out and the hotel had great facilities. The pool was wonderful and big and the food in the restaurants was world class. The staff were excellent, very professional and they all went out of their way to go above and beyond the call of duty.
The room, whilst nicely proportioned, could have been a bit cleaner. The carpet was dirty in the corners and around the edges.
We also found that the price of drinks at the hotel was extortionate. For example, a can of coke (or similar) in the local shop cost RM1.70. In the hotel, the same can cost RM14, eight times the retail price! This can become very expensive if ordering from the poolside bar. By comparison, a pint of bee
A HotelTravel.com Member,Philippine
Arrival Date: Apr. 28, 2007
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
60%
Satisfaction
The hotel location is strategic to tourist places within and out KL. The food service is good but the customer service from the chek in desk needs a lot of improvement. They should be more pleasant and appealing to guests like they smile and more courteous.The hotel should have more materials to orient or teach foreigners the convenient way to go to tourist areas. The toiletries are limited. My experience was, one day toiletries supply were not given, this made me think that toiletries are limited because it is a budget package and the hotel should spell this out to us.It was addressed after I called their attention. But the offense is done, it had given us already the impression that hotel may have been mean to us. Additionally, I am am a world perk member, but have never been given points because the staff's explanation was I did not pay them directly but thru HotelTravel, thus no points should be given to me.
Lindsay Brink,South African
Arrival Date: Apr. 9, 2007
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
99%
Satisfaction
I had a small problem with room service but it was sorted in a very professional manner, my stay at your hotel was very nice and I will be back next year.
Many Thanks
Lindsay Brink
A HotelTravel.com Member,Australian
Arrival Date: Mar. 27, 2007
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
96%
Satisfaction
This hotel was fantastic. The best we have ever staying in - such great value for money. Breaky was fantastic the room was great with views of the Petronas towers.
A HotelTravel.com Member,German
Arrival Date: Mar. 26, 2007
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
94%
Satisfaction
I spent wonderful three days with my girlfriend in this hotel.
A HotelTravel.com Member,German
Arrival Date: Feb. 25, 2007
Room type: Superior (East wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
97%
Satisfaction
Ein wirklich empfehlenswertes Hotel In KL. Allerdings haben wir ein Upgrade erhalten und können daher nur aus dieser Perspektive bewerten. Es ist allerdings kaum vorstellbar, dass die Standard-Zimmer spürbar schlechter sind. Late-Checkout war leider nicht möglich. Allerdings kann man das Gepäck dort aufbewahren lassen und eine Dusche steht auerdem auch noch zu späteren Zeiten zur Verfügung. Wir waren bereits zum zweiten Mal im Renaisance und werden dieses jederzeit wieder buchen. Auch das Buffet bietet für jeden Geschmack etwas. Ein Hotel zum Wohlfühlen.
A HotelTravel.com Member,American
Arrival Date: Feb. 19, 2007
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
We really enjoyed our stay at the Renaissance. The pool is excellent and the gym has everything that you could ever want when working out. Biggest hotel gym I have ever seen!
The only negative would be that the carpet in our room was very worn and needed to be replaced...otherwise I very nice room.
A HotelTravel.com Member,Singapore
Arrival Date: Feb. 16, 2007
Room type: Deluxe (West wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
77%
Satisfaction
Any request is promptly attended to by all staff. However the front office though all smiley could be more warm towards guest.
Andrey Arbuzov,Russian
Arrival Date: Feb. 3, 2007
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
86%
Satisfaction
Our room was on the 4 floor that’s just in front of the pool. So we had nice view and a balcony where we could sit and oversee the pool. But i had a strange feeling walking into the pool itself because water in it was very cold. And i thought that it can freeze a little. I liked service at the hotel, especially that my room was cleaned twice a day. We had breakfast at the different wings of the hotel and it differs jusr a little but not principly. So i’d rate the hotel 4 from 5!
Robert john Cox,Australian
Arrival Date: Jan. 8, 2007
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
84%
Satisfaction
Our second stay at this hotel, we found the service,rooms,food and staff all to a very high standard. Good location close to monorail and KLCC, great views over the city.
Asad Hassan ,Pakistani
Arrival Date: Dec. 10, 2006
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
94%
Satisfaction
Hotel renaissance is one of the finest hotels i have stayed at. it was a very pleasant stay. the staff was very helping and friendly. Environment of the hotel is superb. and the location is definately posh and what could be more posh when u open your bedroom window and the petronas towers is right infront of your eyes. WOW. hope to be back in malaysia soon and obviously renaissance hotel is the only choice to stay.
Zainal Abidin Bin Kassim,Malaysian
Arrival Date: Oct. 24, 2006
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
89%
Satisfaction
Everything was perfect specially the morning buffet, the staff were kindly and helpfull. We were staying for 8 night and was really enjoing it.
Ingeborg Mcnicoll,British
Arrival Date: Oct. 20, 2006
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
94%
Satisfaction
The pool together with the poolside restaurant lifts this hotel above the others in the area. Also the service is fantastic at all levels. Rooms need a bit of refurbishment but have the quietest air conditioning I have ever experienced. At all levels were the staff he;pful anf firndly from porterage, reception, restaurant, cleaners etc. 10 minutes walk from KLCC, 2 minutes form monorail, 2 minutes from LRT right next to the Tourist office.
For the quality of the hotel, the service etc this hotel was unbelievable good value for money. Have stayed here now 3 times and have also stayed at the Concorde, Mandarin Oriental and the Micasa. The pool and good value makes it my preferred choice.
Andrey Arbuzov,Russian
Arrival Date: Oct. 19, 2006
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
93%
Satisfaction
View from my window was beautiful! Excellent swimming pool and very tasty food at the restaurant! Location was great, nearby Petronas twin towers and Menara KL!
Maria Santana Perez,Spanish
Arrival Date: Sep. 23, 2006
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
91%
Satisfaction
We have been three times in this hotel and we enjoy very much.The hotel is near "Petronas twin towers". The staff is really very kind, and the breakfast is great. The room is very clean and if you are lucky can enjoy a wonderful view of "petronas" from your room. The best deal! We like very much this hotel and we recomend for a long or short visit to Kuala Lumpur.
Jimmy Pham,American
Arrival Date: Sep. 21, 2006
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
96%
Satisfaction
A terrific deal for the money. I can't think of another Renaissance location where you could get a room at this price. Definitely try the dinner buffet - and the chocolate fountain! The breakfast was delicious and considering it was worth USD 15 per person, the total cost of the room is piddly. Line up early to get tickets to the Petronas Towers. We arrived there at 8:10 and got tickets for the 9:15 am slot. The hotel is very close to the monorail - a 5-7 minute walk. A little further to the metro by another 5 minutes or so. There aren't very many actual restaurants right in the vicinity of the hotel - the Petronas Towers area (10 minutes by foot) are the closest. The hotel is on one side of a very busy street and there was no convenient (or safe) way to cross the street - just gotta make a sprint for it. The pool is beautiful and the steam/sauna rooms are great. There is only one tennis court set up and it's on artificial turf. The setting is nice, though, as it's recessed and surrounded by tall buildings.
Farhan Ahmed,British
Arrival Date: Sep. 12, 2006
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
90%
Satisfaction
This hotel was 3-4 minute walk from a monorail station, which was cheap and easy to use. The room was of a very high quality as was the bathroom. The swimming pool is one of the best aspects and the rooms face either the poolside or the petronas twin towers. The healthclub is satisfactory and the massage facilities are acceptable but not of the highest standard. The breakfast buffet has a good variety of East and Western foods, but the breakfast staff weren't as nice as in other hotels I have been to. There is live music most nights which was OK. It is family friendly but also good for honey-mooners and business people etc. with mainly western clients. I would be happy to stay here again at this price.
Sami Timimi,British
Arrival Date: Aug. 21, 2006
Room type: Deluxe (Renaissance wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
99%
Satisfaction
Thoroughly enjoyable stay, friendly staff who helped us sort out some problems with great attention. Excellent value.
Faye Mosedale,British
Arrival Date: Jul. 30, 2006
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
We used this hotel as a break from hostels and we loved it. The room was clean, a good size and had everything we needed. The buffet breakfast was fantastic and we would definately reccommend this hotel.
Yong Wei Yan Jacklyn,Singapore
Arrival Date: Jul. 30, 2006
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
81%
Satisfaction
Stayed at the New World Wing. The room was rather spacious with a couch and table. Cupboard was creaky and the furnishings does look a little run down. However, the bed was excellent as its very very comfortable. In addition, I was liked the idea of an accessory kit box that was provided. This accessory box included cotton wipes, a mini-sewing kit, nail buffer and shower cap. The buffet breakfast was one with a wide variety. The restaurant for the breakfast can be rather crowded and there are times when you have to queue for seats as the restaurant was full. The must try in this hotel is the swimming pool. This pool is like the largest pool you can get in a hotel. It gives you a great workout after all that food. The hotel is near to 2 LRT stations which are very very convenient for moving around. Overall the stay at this hotel was satisfactory.
Doga Akkus,Turkish
Arrival Date: Jun. 14, 2006
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
Great hotel at a great location, really friendly and helpfull staff.
I highly recommend it.
Stephen Breen,Australian
Arrival Date: Jun. 12, 2006
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
92%
Satisfaction
Rooms excellent for the price and a terrific breakfast thrown in. Location is excellent (only a couple mins from KLCC) but the oneway road system in KLCC made it quite difficult to get into the hotel..!!!
Igor Mayanskiy,Russian
Arrival Date: May 26, 2006
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
87%
Satisfaction
Excellant location, good room, professional staff, delicious chinese restaurant, average-japanese. In general would recommend for a short stay.
Colin Ralph,British
Arrival Date: Apr. 1, 2006
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
83%
Satisfaction
Good location 2 minutes from BUKIT NANAS LRT station and hard rock cafe also close to the twin towers and the telecom viewing tower. Down side they have started building a high rise next door so the pool is over looked by building site, But a lovely large swimming pool very quiet and clean hotel - would stop there again.
A HotelTravel.com Member,Norwegian
Arrival Date: Oct. 26, 2005
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
61%
Satisfaction
Very poor housekeeping - my room was not actually cleaned for 4 days - only bed linen changed and towels replaced. Bins were not emptied, glasses/empty containers/bottles not cleared away, shoes remained in the basked unpolished, I had to chase the laundry service after my suit was not returned after 3 days. The large bottle of water in my room (which I was supposed to pay for, not one of the complimentaries) was already open and had been filled from the tap! Not very impressive. The Reception staff and Concierge were excellent, however, as were the leisure facilities and location.
Alex Guzman ,Mexican
Arrival Date: Sep. 28, 2005
Room type: Deluxe (Renaissance wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
86%
Satisfaction
Good place ! We got a very good deal this time.
Dilharr Jinadasa,Sri Lankan
Arrival Date: Jul. 13, 2005
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
97%
Satisfaction
The hotel staff was very friendly, active with plenty of patience. I have checked in to many other hotels but Renaissance has been the best so far. Pleasant stay and fantastic rooms.
Amber Hansen,Australian
Arrival Date: Jun. 12, 2005
Room type: Deluxe (Renaissance wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
I was so impressed with the Renaissance - I would recommend it to anyone! I found the staff to be friendly & professional, the rooms were beautiful (especially the bathrooms) and the location was perfect - only a few minutes walk to the monorail & train stations. The whole Renaissance experience was luxurious & I will definately be back!
Laurence Kearney,Irish
Arrival Date: May 6, 2005
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
80%
Satisfaction
Overall a very good quality hotel, very good value for money. Decor is looking a little bit tired but everything is very neat and clean. All the staff were very friendly
A HotelTravel.com Member,British
Arrival Date: Feb. 28, 2005
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
Excellent hotel - breakfasts superb although service slow and a lack of cutlery
Animesh Mukherjee,British
Arrival Date: Jan. 19, 2005
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
It was a woderful experience for my family because we got what we wanted from the hote. They are really very very good in every aspect
Marion Smith,Australian
Arrival Date: Jan. 10, 2005
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
94%
Satisfaction
The friendly, welcoming staff who were always willing to assist and take care of your needs.
Alex Guzman ,Mexican
Arrival Date: Dec. 27, 2004
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
85%
Satisfaction
Very well located. However I could not believe I had to pay to park my car in the hotel (first time I experienced a hotel where guests also pay for parking). The High-Speed Internet connection in the room was good, but too "high-price" (very expensive for what it is). These are the only two things I did not like... but if you don't have a car and don't use internet, then this is your place to stay!
A HotelTravel.com Member,American
Arrival Date: Dec. 6, 2004
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
96%
Satisfaction
Excellent hotel!
A HotelTravel.com Member,American
Arrival Date: Nov. 21, 2004
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
79%
Satisfaction
My wife and I have stayed at this hotel on 5 or 6 occasions. We found the service to be average-poor. Our first time, the room we had in the New World Wing was nice. The second time, our room in the same wing was very run down. We requested another room, which was also in poor condition. We then switched to the Old World Wing, which was much nicer. If you can get a "bay window" room in the New World Wing, the rooms are nice and the view is excellent. Otherwise, we've found the standard rooms in the New World Wing to be in average-poor condition. Either go with the Old World, or a "bay view" room if possible. The location is great...close to the Twin Towers, and across the street from the mono-rail public transit system. Food is also good, and a large variety.
Leonie Mcnally,Australian
Arrival Date: Sep. 15, 2004
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
90%
Satisfaction
From the warm and welcoming greetings on arrival at the hotel very late at night I knew that the hotel would fulfill my needs. I found the meals value for money and when using the dining facilities for working meetings the staff were sensitive and ensured they did not interupt discussions.
The location was very central to business needs and also within easy distance to Petronas Towers etc.
The rooms provided the necessary requirements
A HotelTravel.com Member,British
Arrival Date: Sep. 13, 2004
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
81%
Satisfaction
Maybe I was just unlucky but the tv cabinet door was loose and the wash basin plug was jammed when I checked in. These were fixed very quickly but I didn't expect to find such problems on my arrival at a good hotel.
Location and facilities could hardly be better.
A HotelTravel.com Member,Philippine
Arrival Date: Dec. 24, 2003
Room type: Superior (New world wing)
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
81%
Satisfaction
For its price, this hotel is truly worth it with its large swimming pool and its view of the Petronas twin towers from the hotel rooms. Location wise, it was good since right across it, is a tourist information center and the Monorail station that leads straight to the heart of the Golden Triangle. Would recommend this hotel to my friends
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Top Hotel Reviews
Golden Triangle
Simply cannot fault this hotel. The room was spacious and tastefully furnished with great attention to detail; the service from the staff was very attentive and friendly; the swimming pool and gym we...
Simply cannot fault this hotel. The room was spacious and tastefully furnished with great attention to detail; the service from the staff was very attentive and friendly; the swimming pool and gym we...
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