A HotelTravel.com Member, Kuwait
ilike the spa in the hotel which contains the steam soona ,dry soona. jacuzi but unfortunately the one who made the massage for was wasnt trained . & that is not comply with A 5 stars hotel.its located in downtown where you can find alot of resturants & shopping malls around.its only 1 min walking to the biggest shopping mall in kl which called pavillion.all in all its good . John Herd, Australia
This hotel is one of the best we have ever stayed in around the world. The location is ideal, within a sort stroll to major shopping malls, restaruants and entertainment. The hotel itself was beautiful but it was the staff who made it truly excellent. Every member of staff we encountered was professional, friendly, helpful and interested in us as individuals. We chose this hotel as a place to unwind for a few days at the end of our holiday and we were not disappointed. In fact we will return next year for a longer visit. Check in staff were professional and welcoming and we were quickly shown to our room with a wonderful view of the busy Bintang Walk below. The room was very clean and well appointed, the king size bed luxuriously comfortable and the bathroom had every amenity one could possibly need, including a set of bathroom scales but at the end of my holiday I didn't want to know how much weight I had put on!! The restaurants offered a great range of dining experiences with the Buffet dinner at night being a highlight. There was a vast array of sea food including multi cultural dishes from around the world all beautifully presented and delicious. We spent a lazy afternoon basking in the sun and swimming in the beautiful tropical pool, located on the 3rd level. We will be looking for a spa,massage and general pampaering on our next visit. I recommend this hotel for its central location, very reasonable rates, excellent rooms and amenities, great food and truly wonderful staff. You will not be disappointed. A HotelTravel.com Member, Singapore
The newly renovated lobby is impressive. The staffs are also very polite and helpful. My family of 4 (My wife, I and 2 kids) stayed there for 4 nights and we enjoyed ourselves very much. The location of the hotel (right beside Pavilion shopping centre) makes food & shopping very convenient. The room size and furnishings are good and comfortable, nevertheless would be good improvement if they could upgrade the bathroom. The breakfast is acceptable, but the variety are not very wide (they seemed catered more for Arabian tourist).
- Lee from Singapore june Man, United Kingdom
This hotel was formerly the Regent. Hotel is undergoing renovations and seems to have had a change of staff since my last visit of many. Asked for smoking room or room overlooking pool, got newither. Then door keycard would not operate as they said we had only booked (through agent) for 2 days not three. They made us sign to pay for another day until they got confirmation from our agent. All was wekll, if they had read the voucher correctly there should not have been a problem. I have stayed at this hotel when it was regent many times but would definitely not stay again after the attitude of the receiption staff. A HotelTravel.com Member, Hungary
The hotel has great services and its in a good location. It is going through a rebuilding and entrance is now from some side doors with temporary reception. It would have been nice to know when booking it, it was unconvinient but you could live with it. A HotelTravel.com Member, Japan
We're not sure if the reformation is going on with the old entrance. The lobby now being used is too small, and it's inconvenient to get to the evelator with the luggage from the lobby as there're several stairs. A HotelTravel.com Member, Kuwait
The location is very good, but it need time till the main loby to be finish because the current loby is very small. my request was twin bed but I was given one double bed and after two days finaly i was given my first request in diffrent floor. A HotelTravel.com Member, Singapore
The buffet breakfast could be better planned. Guests were still standing in line to get a seat. The room was acceptable but not the bathroom. There was ponding in the shower area and there was a decidedly dated look to the retsrooms. Khadeeja Adam, Maldives
great service from all staff, especially the reception. room on the whole was clean and spacy. however the buffet breakfast could be improved Ellen McKinlay, United Kingdom
All staff excelled themselves - very friendly. Bed was huge, the shape of the room gave you a fantastic view, withought being hindered by anyone else. Plenty people asking if you were OK, of if you needed a hand without being forceful. Everything you wanted was given to you. The only gripe was that the jaccuzzi was only switched on at 4pm, not before on demand. We were down in during the day, although all other things were on, the jaccuzzi was not, and that was what we wanted to use. Next to the momorail for ease of travel, within walking distance. The underpass to the opposite side of the road made walking to the shops very quick and easy. The underpass was well lit and nice pictures of the hotel on the walls. Staying on the 14th floor there was no noise from anywhere. There were many things goin on in th hotel while we were there, but there was no problems with that. |
