Istana Hotel Reviews

Arrival date: Jun. 5, 2008			Room type: Deluxe
Standard of Room			Service		65% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

I think the staff are not well orginized, I have booked and paid for 6 nights for deluxe room with kind zise bed, but they have gave me superior room with two beds. then they have changed me to another superior room with king size bed, after the 3rd night, they gave me the deluxe room with king size bed. While in the superior room, I have used the Internet, and they have charged me for it. While in the deluxe room it is free. Also, some things in the room are not well and broken, like the hair dryer, the carpet is dirty and stench. I do recomend staying in this hotel for the nearest to the market and shops only otherwise, it doesn't deserve.

Arrival date: May 17, 2008			Room type: Superior
Standard of Room			Service		67% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

The hotel staff, even though friendly, could of been more accommodating. We were not shown to our rooms (a small thing I know) but should be part of the service for a hotel like this. We had no hot water in our room and informed staff on this issue no less than five times in a three day stay - their solution was to run the water for 15mins, for still luke warm water. The room also had other minor problems (fridge not working, side bed light wouldnt switch off) - staff inform but not nothing done whilst we were staying there. The hotel is built in 1992 and is starting to need renovation in order to fix these issues. Generally though the hotel was very nice and looks good, buffet breakie okay, pool very nice, easy access to shopping, food, restaurants and taxis etc. Would I recommend again? - unlikely, there are a lot of hotels in KL.

Arrival date: May 6, 2008			Room type: Deluxe
Standard of Room			Service		100% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

Excellent location, good access to all attractions whether walking or public transport. Only disappointment was we asked for a view of the twin towers, which we did not get. Would definitely recommend.

Arrival date: Apr. 7, 2008			Room type: Superior
Standard of Room			Service		85% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

What surprises me was that there was no safe deposit box and bathrobes in my room, apart from that I enjoyed my stay.

Arrival date: Jan. 29, 2008			Room type: Superior
Standard of Room			Service		89% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

Excellent hotel within easy walking distance to Sungei Wang Plaza, Lot10, Low Yat and the recently opened Pavilion home to some of the world's most luxurious fashion brands, with over 400 retail shops a very pleasing shopping experience in air conditioned comfort. Hotel staff were friendly and more than willing to assist with any issue, facilities were first rate will definately stay at the Hotel Istana again.

Arrival date: Jan. 2, 2008			Room type: Superior
Standard of Room			Service		98% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

A very good and fancy hotel with very good location. Very good Value for Money when using hoteltravel.com rates

Arrival date: Dec. 30, 2007			Room type: Superior
Standard of Room			Service		62% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

Bathrooms are not very clean. There's a lot of mildew in the shower, and some in the sink.

Arrival date: Dec. 8, 2007			Room type: Superior
Standard of Room			Service		99% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

The best rate and best location ever. Walk away grom Bukit Bintang. also, it is also a walk away from KL tower (15 min walk) and Petronas (23 mins ). so if you like to make ad adventure and explore KL further, i suggest to walk your way to your destination, that is of course if it is within KL. We didn;t try the food but i gave it a good marks anyways. Hotel staff are friendly. Room size is definetly not your ordinary room size. we booked a superior room ata great price. room is spacious overlooking petronas tower and KL tower. toilet is big also, shower and toilet are separate. One thing i can say, you will never regret booking a room at Istana Hotel.

Arrival date: Oct. 17, 2007			Room type: Kinabalu superior
Standard of Room			Service		72% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

All facilities are back dated. Why did Hotel authority keep price list of all aminities ?

Arrival date: Jan. 4, 2007			Room type: Deluxe room with KLCC view
Standard of Room			Service		100% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

I have stayed many times and now never even think to look for anywhere else in KL. The Istana meet's all my needs and have no problem recommending it to anyone.