Istana Hotel 
Istana Hotel 
73 Jalan Raja Chulan, Kuala Lumpur, Malaysia 
Star Ratings :  
Location : 
Golden Triangle
  Rooms :
439
The Istana is one of Malaysia's deluxe hotels. Exuding palatial ambience with its rich traditional architectural detail and interior decor it is located in the heart of Kuala Lumpur's commercial district.  
Hotel Map
from US$ 86
per night
TAX & SERVICE INCLUSIVE
 
Based on 268 HotelTravel.com Guest reviews  
Standard of Room 
Hotel Facilities 
Food & Beverage 
Service 
Location 
Value For Money 
84% 
 Customer Satisfaction
Rated #21 for all Kuala Lumpur hotels 
 
Excellent location, good access to all attractions whether walking or public transport. Only disappointment was we asked for a view of the twin towers, which we did not get. Would definitely recommend....
 
Marilyn Joy, British
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Istana Hotel Reviews
 
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A HotelTravel.com Member,Singapore
Check-In :  13 Dec 09 
Room type: Deluxe 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
80%
Satisfaction
 
The spread of breakfast is awesome!Centrally located. Rooms are nice and clean.Like the toilet layout. Best value for money.
A HotelTravel.com Member,Chinese
Check-In :  07 Oct 09 
Room type: Deluxe 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
 
I enjoyed my stay in Istana because the staff are friendly, the room is big. The washroom is spacious. The rate is reasonable. It is worth to visit this hotel for my next trip to Kuala Lumpur.
jacob george.s,Indian
Check-In :  04 Sep 09 
Room type: Deluxe 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
98%
Satisfaction
 
Location of the hotel is close to all shopping areas and KL and KLCC. Friendly staff and value for money. Should i visit KL next time will sure stay ay Istana.
A HotelTravel.com Member,Italian
Check-In :  28 Aug 09 
Room type: Deluxe 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
 
everything wonderful!!!!
A HotelTravel.com Member,Australian
Check-In :  17 Oct 08 
Room type: Deluxe 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
 
friendly and efficient staff.
A HotelTravel.com Member,Chinese
Check-In :  03 Oct 08 
Room type: Superior 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
68%
Satisfaction
 
I do not like the taxi services. It is awful. No clear communication and the taxi coordinator is not professional at all.
Lutfi AlQassem,Saudi Arabian
Check-In :  05 Jun 08 
Room type: Deluxe 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
65%
Satisfaction
 
I think the staff are not well orginized, I have booked and paid for 6 nights for deluxe room with kind zise bed, but they have gave me superior room with two beds. then they have changed me to another superior room with king size bed, after the 3rd night, they gave me the deluxe room with king size bed. While in the superior room, I have used the Internet, and they have charged me for it. While in the deluxe room it is free. Also, some things in the room are not well and broken, like the hair dryer, the carpet is dirty and stench. I do recomend staying in this hotel for the nearest to the market and shops only otherwise, it doesn't deserve.
Phillipa Aiken,Australian
Check-In :  17 May 08 
Room type: Superior 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
67%
Satisfaction
 
The hotel staff, even though friendly, could of been more accommodating. We were not shown to our rooms (a small thing I know) but should be part of the service for a hotel like this. We had no hot water in our room and informed staff on this issue no less than five times in a three day stay - their solution was to run the water for 15mins, for still luke warm water. The room also had other minor problems (fridge not working, side bed light wouldnt switch off) - staff inform but not nothing done whilst we were staying there. The hotel is built in 1992 and is starting to need renovation in order to fix these issues. Generally though the hotel was very nice and looks good, buffet breakie okay, pool very nice, easy access to shopping, food, restaurants and taxis etc. Would I recommend again? - unlikely, there are a lot of hotels in KL.
Marilyn Joy,British
Check-In :  06 May 08 
Room type: Deluxe 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
 
Excellent location, good access to all attractions whether walking or public transport. Only disappointment was we asked for a view of the twin towers, which we did not get. Would definitely recommend.
A HotelTravel.com Member,Malaysian
Check-In :  07 Apr 08 
Room type: Superior 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
85%
Satisfaction
 
What surprises me was that there was no safe deposit box and bathrobes in my room, apart from that I enjoyed my stay.
Garry Wilson ,Australian
Check-In :  29 Jan 08 
Room type: Superior 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
89%
Satisfaction
 
Excellent hotel within easy walking distance to Sungei Wang Plaza, Lot10, Low Yat and the recently opened Pavilion home to some of the world's most luxurious fashion brands, with over 400 retail shops a very pleasing shopping experience in air conditioned comfort. Hotel staff were friendly and more than willing to assist with any issue, facilities were first rate will definately stay at the Hotel Istana again.
Joao Almeida,Brazilian
Check-In :  02 Jan 08 
Room type: Superior 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
98%
Satisfaction
 
A very good and fancy hotel with very good location. Very good Value for Money when using hoteltravel.com rates
A HotelTravel.com Member,American
Check-In :  30 Dec 07 
Room type: Superior 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
62%
Satisfaction
 
Bathrooms are not very clean. There's a lot of mildew in the shower, and some in the sink.
Rainier Paul Failadona,Philippine
Check-In :  08 Dec 07 
Room type: Superior 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
99%
Satisfaction
 
The best rate and best location ever. Walk away grom Bukit Bintang. also, it is also a walk away from KL tower (15 min walk) and Petronas (23 mins ). so if you like to make ad adventure and explore KL further, i suggest to walk your way to your destination, that is of course if it is within KL. We didn;t try the food but i gave it a good marks anyways. Hotel staff are friendly. Room size is definetly not your ordinary room size. we booked a superior room ata great price. room is spacious overlooking petronas tower and KL tower. toilet is big also, shower and toilet are separate. One thing i can say, you will never regret booking a room at Istana Hotel.
Hemendra Kumar Saha,Bangladeshi
Check-In :  17 Oct 07 
Room type: Superior 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
72%
Satisfaction
 
All facilities are back dated. Why did Hotel authority keep price list of all aminities ?
norman vernon,British
Check-In :  04 Jan 07 
Room type: Deluxe room with KLCC view 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
 
I have stayed many times and now never even think to look for anywhere else in KL. The Istana meet's all my needs and have no problem recommending it to anyone.
Meng Meng Tay,Singapore
Check-In :  18 Nov 05 
Room type: Deluxe 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
51%
Satisfaction
 
Check in on 18 Nov after midnight. Got a room on the 6th floor but ended up changing room due to a choke in the toilet pipes. Bed is clean and comfortable. TV set sucks (small and old). Toilet is big and spacious though. Not a bad choice to stay but a bit pricey for the condition of stay.
 

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