Crowne Plaza Mutiara Hotel
Crowne Plaza Mutiara Hotel
Jalan Sultan Ismail, Kuala Lumpur, Malaysia
Star Ratings : 
Location : Golden Triangle Rooms : 557
Location : Golden Triangle Rooms : 557
Mutiara Hotel (formerly the Hilton Kuala Lumpur) stands majestically on a 5 hectare hillock within walking distance of the capital's commercial, banking, entertainment and shopping districts offering five star luxury to it's discerning guests.
from US$126
per night
TAX & SERVICE INCLUSIVE
per night
TAX & SERVICE INCLUSIVE
Based on 478 HotelTravel.com Guest reviews
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
92%
Customer Satisfaction
Rated #8 for all Kuala Lumpur hotels
Excellent hotel for what can only be classed as the most reasonably priced hotel for what we received. Fantastic room sizes, excellent location close to the main tourist centre for restaurants and shopping centres. Will definetely come again and will not look at any other hotel. Finally, staff courtesy and proffesionalism out of this world....
A HotelTravel.com Member, British
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Hotel Rates are per room, per night
Triple/Quad occupancy may include an extra bed for some room types.
Our Editor's Hotel Suggestions
A HotelTravel.com Member,Australian
Arrival Date: Oct. 16, 2009
Room type: Grand deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
75%
Satisfaction
I have stayed at the Crowne Plaza previously (I believe it was a deluxe room), and this time have chosen a Grand Deluxe Room because we had 3 people staying in one room. I had the impression that I can choose between that or two double beds, but I found that though I have paid the extra money, it was a room with King Bed and a rollout bed and the room size wasn't much bigger than the Deluxe room.
Attitude from Reception staff was average, but other than that, the location is excellent, along with a scrumptious buffet breakfast and a well-attended swimming pool.
DENNIS BEGNELL,Australian
Arrival Date: Aug. 23, 2008
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
This Hotel is a pleasure to stay at, if there was anything to complane about it was that we only stayed 2 nights
A HotelTravel.com Member,British
Arrival Date: Aug. 9, 2008
Room type: Grand deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
Excellent hotel for what can only be classed as the most reasonably priced hotel for what we received. Fantastic room sizes, excellent location close to the main tourist centre for restaurants and shopping centres. Will definetely come again and will not look at any other hotel. Finally, staff courtesy and proffesionalism out of this world.
A HotelTravel.com Member,British
Arrival Date: Aug. 2, 2008
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
A truly excellent hotel. Great buffet breakfast, lovely room and wonderful staff. Highly recommended.
MARTIN HAMMERTON,British
Arrival Date: Jan. 2, 2008
Room type: Grand deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
staff very friendly and helpful i would recommend this hotel to friends and family.
Peter Franzén,Swedish
Arrival Date: Dec. 29, 2007
Room type: Grand deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
This hotel is absolutely smashing! Every other hotel after our stay felt like a dissapointment ( they weren't bad, just not as good as the Crown Plaza...)
A HotelTravel.com Member,Ukrainian
Arrival Date: Dec. 26, 2007
Room type: Grand deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
I'll reccomend this hotel with no hesitation to my my friends if they decide to travel to KL
Adnan Karimjee,Indian
Arrival Date: Dec. 16, 2007
Room type: Grand deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
83%
Satisfaction
We had opted for a grand delux room which was a much more spacious room. Through our stay we wanted to move to a higher floor and hotel was more then happy to oblige. However at times it felt that they were understaffed at reception. Breakfast was superb. Overall a good experience. Business Centre closed too early (5pm). Reception always seemed as if they were short on hands.
Right next to the metro and a short walk to the Petrona Towers and shopping malls.
A HotelTravel.com Member,British
Arrival Date: Nov. 11, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
70%
Satisfaction
We booked this hotel after reading the reviews and we expected better than what we received. Everything was ok but nothing was particularly good.
A HotelTravel.com Member,South African
Arrival Date: Oct. 19, 2007
Room type: Grand deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
Our stay was excellent. Good location and real value for money! We recommend the hotel without hesitation.
A HotelTravel.com Member,French
Arrival Date: Aug. 11, 2007
Room type: Grand deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
We just love this hotel. The rooms are beautiful and clean, close to shops, restaurants, breakfast is great, , etc. Will be coming back. Michele, Singapore
Neelam Sharma,Indian
Arrival Date: Jul. 12, 2007
Room type: Grand deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
73%
Satisfaction
customer service at your indian restaurant within your hotel was extremely poor..we encountereed some problems there..absoluely not recommending to anyone to go to that restaurant...service was very poor
Louis Wgner,Luxembourg
Arrival Date: Apr. 17, 2007
Room type: Grand deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
80%
Satisfaction
proximity to petronas towers, shops and entertainment
Peter Lyons,Australian
Arrival Date: Mar. 2, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
Terrific location with fabulous views of the Twin Towers from our room. Within walking distance of major attractions. Staff were extremely friendly and helpful. Breakfast was excellent (as was room service food). The hotel was very clean. We really enjoyed our stay and hope to return later in the year.
Patricia Haddon,British
Arrival Date: Feb. 24, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
All staff were very friendly and helpful. The hotel is next to the monorail which is excellent for travelling around. I would recommend this hotel to others.
Adeel Alam,Pakistani
Arrival Date: Jan. 21, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
IT was a wonderful farewell to our stay at Malaysia. Cleanliness of the rooms, ambience of the lobby and the friendly attitude of the staff made our stay an incredible experience. I will strongly recommend this hotel to others
A HotelTravel.com Member,Pakistani
Arrival Date: Jan. 10, 2007
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
93%
Satisfaction
Excellent Hotel for business or leisure stay in KL. Good location as it is walking distance to many tourist attractions, including KLCC, the second highest Building in the World.
Patrick Catellani,Italian
Arrival Date: Dec. 13, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
99%
Satisfaction
Best value-for-money I've found in KL
Bernard Vigga,Norwegian
Arrival Date: Oct. 21, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
93%
Satisfaction
Walking distance to Petronas, Bukit Bintang business area. I thought the hotel rooms were very clean. Staff full of smiles and ready to help, good food, I loved the breakfast. It was good value for money. Guyz, if you are on business or leisure and you want to be within CBD, this Hotel is your answer.
Janet Liau,Malaysian
Arrival Date: Sep. 16, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
91%
Satisfaction
The only downside was that there was no swimming pool for children.
Farhan Ahmed,British
Arrival Date: Sep. 7, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
94%
Satisfaction
Here you pay a little more compared with other 5-star hotels in the area but I think it is worth it. Everything was of a very high standard. The breakfast was excellent with very good staff. Their in house spa was also of top quality. The location is so convenient with a monorail station at the entrance of the hotel. Bukit Bintang, where there is good shopping and eating and entertainment is a short walk away. There are eating places within easy walking distance which was nice.
A HotelTravel.com Member,British
Arrival Date: Jul. 6, 2006
Room type: Grand deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
74%
Satisfaction
Convenient location, with easy access to metro & short walk to KLCC.
Chester Tong,Australian
Arrival Date: Jun. 26, 2006
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
93%
Satisfaction
I only have one issue with this property. Bathroom has a ceiling speaker with reasonable sound quality. Unfortunately sound insulation in the bathroom is not the best and music/TV from other rooms can be heard in the bathroom along with the usual bathroom noise not uncommon in a building of this vintage (circa 1970). Another point, broadband connection is almost US$20 per 24 hours. Take this into consideration when deciding whether to upgrade to an Executive Floor room in which broadband is free, along with the usual executive floor freebies.
David Carr,British
Arrival Date: Aug. 16, 2005
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
Recently refurbished and pristine. Food excellent. Only drawback is some busy roads to cross to reach KLCC or Bintang both of which are within easy walking distance
David Carr,British
Arrival Date: Aug. 12, 2005
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
97%
Satisfaction
In pristine condition. Very good service and food. Only (slight) disadvantage is that drinks are relatively pricey. Short walk to both KLCC and Bintang if properly directed.
Neasa Mellett,Irish
Arrival Date: Jul. 30, 2005
Room type: Deluxe
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
It was amazing and we'll be back.
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Top Hotel Reviews
Golden Triangle
We cannot praise this hotel enough and the view of Petronas Towers from the lounge window was wonderful. We would certainly use the hotel again and recommend it for service, location and clearnliness....
We cannot praise this hotel enough and the view of Petronas Towers from the lounge window was wonderful. We would certainly use the hotel again and recommend it for service, location and clearnliness....
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