Hyatt Aryaduta Hotel Jakarta Reviews

Arrival date: Jul. 10, 2008			Room type: Superior
Standard of Room			Service		86% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

The staff were very friendly and helpful, and responded well to all of my requests. The food was quite good, especially the breakfast buffet. The rooms were generally comfortable, though a bit of paint touch up, especially around the air vents, is long overdue. A bit of explanation of how to turn the air conditioning on and off at the beginning would have been helpful.

Arrival date: Apr. 8, 2008			Room type: Superior
Standard of Room			Service		90% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

This Hotel is now in most respects truly 5 star, I say this to lay to rest some negative older comments on the site, even the pool toilet facilities are 100% marble, and the pool area is an oasis to relax in the middle of busling Jakarta, the staff are very helpful and unusually friendly. The only negative and it's a big one for many people is there is very little concern for people who do not like to be in the presence of cigarette smoke, in the lobby restaurant twice the area is allocated to smokers than non, and most mornings the non smoking area was full while the smoking area half empty, on complaint when I was unable to sit in the non smoking area I was helpfully provided with a table in the non smoking lobby area, but this area was soon polluted as a smoker soon sat close by, I did have a non smoking table reserved for the next morning, (very helpful), but I am afraid this aspect of the hotel environment is more third world than 5 Star. Very Good Bed, Very marble bathroom, very clean walls, tea making facilities, pens paper , newspaper delivery erratic. Smokers environment not for me, but food and service excellent.i . reasonable size pool , good pool furniture, gym and massage next to, marble toilets, big jaccuzi but water not as hot as stated (pool temperature), service from pool bar good. If you are a smoker, this aspect and position might make me try elsewhere, staff very friendly. About 1km walk to nearest plaza avoided taxi etc because of heavy traffic and bad reputation although most taxis at hotel stand were Bluebird the good one. Three standards of taxi available from front desk, very polite service.

Arrival date: Apr. 4, 2008			Room type: Deluxe
Standard of Room			Service		90% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

Room was large, pleasant and well-furnished. Good breakfast buffet included. Staff were wonderful -- very pleasant and helpful. Broadband internet and business center services were overpriced (60 cents per page for printing?!), the only negative so far as the hotel was concerned. My main complaint is about HotelTravel.com, which never did respond to my inquiry as to why the room price increased from $74 to $85 per day when the reservation was confirmed. I found out from the internet connection that $85 was the regular rate, so the savings I was led to expect were not forthcoming -- quite annoying.

Arrival date: Jul. 23, 2007			Room type: Superior
Standard of Room			Service		67% Satisfaction
Hotel Facilities			Location
Food & Beverage			Value For Money

Room (superior) was okay, but shower was poor and bathroom amenities were insufficient. Service at the lobby bar was really poor as I had to wave, shout and wait for at least 10 minutes to make an order. The waitress would rather had long conversation with customers at the bar than serving new customers waiting at the lounge. Breakfast menu was considerably very good but service was disorganized though at least 10 staff were serving. I had to wait for 5 minutes before my coffee was served. On checking out, I had to carry my luggage to the taxi and stowed it into the trunk, and a staff at the desk by the entrance just watched. That was not normal for Indonesian hotel as I had been traveling to Indonesia at least twice a month for the past 5 years. May be I wasn't lucky enough this time. Raz Kuala Lumpur, Malaysia