Excelsior Hotel Hong Kong
Excelsior Hotel Hong Kong
281 Gloucester Rd., Causeway Bay, Hong Kong Island
Star Ratings : 
Location : Causeway Bay Rooms : 887
Location : Causeway Bay Rooms : 887
The Excelsior Hotel Hong Kong is located in the heart of Causeway Bay, Hong Kong's Shopping, dining and entertainment centre. The Excelsior caters to the most sophisticated tastes with stylish restaurants, bars and lounges offering a magnificent array of cuisines from all over the world. Catering to the businessman as well as the traveller it makes an ideal choice.
from US$167
per night
TAX & SERVICE INCLUSIVE
per night
TAX & SERVICE INCLUSIVE
Based on 503 HotelTravel.com Guest reviews
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
84%
Customer Satisfaction
Rated #12 for all Hong Kong hotels
Great find! This hotel has an excellent location, close to shops and public transport. The service was great - although we had to wait an hour for our room to be ready on arrival, the staff were most helpful and did their best to rectify the situation. The cafe at the lobby was the perfect alternative to "boring" hotel breakfasts. The rooms were well-furnished and was nice and quiet at night. Will definitely come back to the Excelsior on our next visit!!...
A HotelTravel.com Member, Australian
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Adults
Children
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February has only 29 days.
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Hotel Rates are per room, per night
Triple/Quad occupancy may include an extra bed for some room types.
Our Editor's Hotel Suggestions
eric james,British
Arrival Date: Oct. 21, 2008
Room type: Deluxe harbour view
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
60%
Satisfaction
We booked a delux harbour view room but the size was pitifully small especially considering the room price paid. The Dickens bar is very good but again the prices are very expensive
John Shaw,British
Arrival Date: Jul. 23, 2008
Room type: Superior side harbour view
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
99%
Satisfaction
The service was exceptional, everyone was ready and quick to help. Front desk very helpful. Rooms were clean and the views were stunnung.
Yeo Chai See Evelyn,Singapore
Arrival Date: Jul. 23, 2008
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
86%
Satisfaction
i am generally pleased with the service of the hotel. one evening i came back to the room to find only one towel in the bathroom - there are two of us in the room - and i called housekeeping. the lady who answered the call was courteous and apologetic and was prompt to respond to my request. i am impressed!!!!
one small hitch was when i was leaving the hotel by the side glass door one morning - one of your well-dressed suited staff was standing 2 steps from the door - i thought he would have come forward to help open the door, but of course he did not. though there was eye contact, he did not move from that spot. maybe he is an executive, or maybe i am not well-dressed enough, or maybe i am a fellow asian ---- there are lots of maybe's, but the gesture of a smile and offer of assistance would be a bonus point .
A HotelTravel.com Member,British
Arrival Date: May 9, 2008
Room type: Deluxe harbour view
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
71%
Satisfaction
The Excelsior Hotel was a nice place to stay and average for a Hotel of its class. If I had to pick a fault, I would say that the food in the coffee shop was quite expensive.
A HotelTravel.com Member,British
Arrival Date: Mar. 1, 2008
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
82%
Satisfaction
We were very unhappy with the late check-out cost (the amount that is)but overall we enjoyed our stay here
A HotelTravel.com Member,Taiwanese
Arrival Date: Jan. 4, 2008
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
79%
Satisfaction
The counter clerk upgareded my room to harbour view with a king sized bed as the hotel was running out of the double bed room as stated in my confirmation. That was a joyful surprise! A complimentary drink was another surprise so I and my mom could enjoy sipping our juice in the Dickens Bar which is a very relaxing place for watching TV and chatting with friends. The location is another advantage so we can do the shopping until 11.30 PM!
Jane Clarke,British
Arrival Date: Aug. 16, 2007
Room type: Deluxe harbour view
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
75%
Satisfaction
Nice hotel though air conditioning could have been a bit cooler.
A HotelTravel.com Member,British
Arrival Date: Jul. 8, 2007
Room type: Superior side harbour view
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
76%
Satisfaction
dated decor no pool small gym
A HotelTravel.com Member,Australian
Arrival Date: Jan. 18, 2007
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
Great find! This hotel has an excellent location, close to shops and public transport. The service was great - although we had to wait an hour for our room to be ready on arrival, the staff were most helpful and did their best to rectify the situation. The cafe at the lobby was the perfect alternative to "boring" hotel breakfasts. The rooms were well-furnished and was nice and quiet at night. Will definitely come back to the Excelsior on our next visit!!
Gemma Excell,British
Arrival Date: Feb. 10, 2006
Room type: Deluxe harbour view
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
84%
Satisfaction
We did try to dine at one of the Excelsior's restaurants, but each night they were busy. In fact it was rather disappointing as both evenings the restaurant had been booked out by a private function. We did however manage to eat at the English-style pub downstairs - great food, great service and if you're into your sports like we are, an opportunity to watch the Premiership and Six Nations Rugby! I'd defintely return, my only gripe being that the hotel restaurants weren't available to hotel guests.
A HotelTravel.com Member,Singapore
Arrival Date: Feb. 10, 2006
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
85%
Satisfaction
Bed - very comfortable bed and duvet (cover). I think this is one of the most important part for a good stay (the other part being the cleanliness and brightness of the bathroom). Excelsior scores well in these. Bathroom amenities - would help if you can also provide body lotion. I don't see the hair dryer - may be I missed it - but if not, good to let us have the choice of one. I don't usually need the combs and dental kits as I bring my own (is this the case with other guests?).
A HotelTravel.com Member,British
Arrival Date: Jan. 7, 2006
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
84%
Satisfaction
Excellent location for shopping,dining and all that Hong Kong has to offer...Has a brillliant British pub downstairs.Is consistantly comfortable and reasonably priced for all services.
A HotelTravel.com Member,British
Arrival Date: Jan. 6, 2006
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
83%
Satisfaction
Its location and the fact it has English pub downstairs with great food
Gregory Haney,American
Arrival Date: Dec. 8, 2005
Room type: Superior side harbour view
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
70%
Satisfaction
Great location and very nice room. However a very disappointing feature for this 4 star hotel was that they rip you off for hi-speed internet!! They charges HKD 130 per 24 hour period or roughly US$17. I would think an amenity for a hotel like this would be to provide FREE hi-speed internet access. I stayed at the Express by Holiday Inn, a couple of blocks away for HKD770 (approx US$100 per nite) with FREE hi-speed internet. I was paying US$160 per nite for a larger room with a view, but still the charge for internet was HKD130 per 24 hour period. I declined to use it at that rate. Also because of this rip off, I did not utilize any facilities of the hotel other than the room. I questioned this with the assistant mgr and he just said "sorry sir". On your website, there was no mention of internet access ...........so I believe in this day and age, a comment specifically about whether or not hi-speed access is available and whether or not it is complimentary should be included for ALL hotels.
A HotelTravel.com Member,British
Arrival Date: Nov. 11, 2005
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
54%
Satisfaction
I thought that the room considering I paid a discount rate of USD 250 was in need of complete refurbishment. Although the bedroom layout was for a King size bed, there were two single beds pushed together in the room. The decor was drab and in need of refurbishment. The bathroom was adequate but that was all. Don't think I will stay there again.
Gwendoline Oliver,Australian
Arrival Date: Sep. 21, 2005
Room type: Deluxe harbour view
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
97%
Satisfaction
Very welcoming staff and surrounds of this hotel, fast checkin and departure, the staff were very helpful, especially the Assistant Manager, as I lost my camera and he went to a lot of effort in helping me obtain a Police report. We would recommend this hotel to our friends.
A HotelTravel.com Member,Dutch
Arrival Date: Apr. 27, 2005
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
88%
Satisfaction
Nice hotel to stay in nearby some great shopping area. Also buffet breakfast is one of the best I've ever seen. Staff is very friendly
Nelson Puah,Singapore
Arrival Date: Mar. 24, 2005
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
81%
Satisfaction
Value for money hotel in the Hong Kong island, especially when i got a great deal through hoteltravel.com. This hotel is located right at the famous shopping area Causeway Bay in Hong Kong island, with the MTR training station within 3 mins walking distance. Another plus point is the hotel is situated at a corner, away from the crowded and noisy street. It's also convenient coming from and going to the airport - just take the Airport train to Central MTR station and there's also a coach that brings you to and from the Central MTR station. The famous Kowloon night market shopping is only a 20mins train ride from the hotel too. Lastly, chinese restaurants, cafe such as Starbucks, fast food restaurant such as McDonalds or the local cafe area all within walking distance.
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