Jen Hotel 
Jen Hotel 
508 Queen's Road West, Western District, Hong Kong 
Star Ratings :  
Location : 
Sheung Wan
  Rooms :
280
The Jen Hotel takes up a convenient spot in the Chiu Chow district of Hong Kong facing Victoria Harbour. Guestrooms are both soothing and modern with all the comforts expected from a mid range hotel. With an impressive rooftop pool, plus business and leisure facilities, the Jen Hotel is smart choice for travellers of all types to Hong Kong. 
Hotel Map
from US$ 91
per night
TAX & SERVICE INCLUSIVE
 
Based on 918 HotelTravel.com Guest reviews  
Standard of Room 
Hotel Facilities 
Food & Beverage 
Service 
Location 
Value For Money 
80% 
 Customer Satisfaction
Rated #24 for all Hong Kong hotels 
 
We got "delux" rooms which were fantastic. Not huge, but big enough, immaculately kept, fantastic harbor views, and the quietest room I have ever stayed in- absolutely no noise at all from the corridor or surrounding rooms. Great buffet breakfast, georgeous pool, friendly and extremely helpful staff. I liked the location - not a tourist area, but a very interesting neighborhood in Hong Kong. A long rambling walk, or short cheap taxi ride to "western market" streets. The hotel has an hourly shuttle to the subway, there are buses right outside the door, and the tram is a block away. We arrived l...
 
Richard Cohen, American
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Peter Kunz,Swiss
Check-In :  28 Dec 09 
Room type: Jen room harbour view 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
 
We have booked two Jen rooms with harbour view without breakfast. During the check-in at the Hotel we were informed that breakfast, Broadband Internet in the room, access to Club lounge on the 28th floor and free minibar was all inclusive in our price! This was an unexpected and nice suprise. All Hotel staff were at all time very friendly and we liked the room size and the modern furnishing as well as the beautiful harbour view. We will in future for sure return to this Hotel since we got very good value for money. I definitely can recommend this Hotel.
A HotelTravel.com Member,Spanish
Check-In :  14 Dec 09 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
75%
Satisfaction
 
NA
A HotelTravel.com Member,American
Check-In :  12 Dec 09 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
81%
Satisfaction
 
The hotel upgrade us (a party of 3) from standard room to suite. The suite is spacious, bright with a view of the harbor. The hotel is not close to MTR, so taxi/bus/electric cars are required. It is close to Hong Kong University. The one thing about the suite that may not suit everyone is that its bathroom and bedroom is separated by see-through glass panels.
A HotelTravel.com Member,American
Check-In :  18 Nov 09 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
85%
Satisfaction
 
I was pleasantly surprised by the quality of the rooms. We stayed in standard rooms and they were large enough to fit 4 people. The bed ensemble reminded me of "heavenly beds" made famous by Westin Hotels. Staff were friendly and helpful. Hotel has a shuttle service which was very helpful. My only complaint would be the internet access. It was too expensive-- it costed me $150HR ($20 US) for 24 hr access... and $7.50 US for an hour. Overall, I would recommend this hotel as it is close to central and it is near McDonalds, KFC and other shopping areas.
PHUONG LAN NGUYEN NGO,Vietnamese
Check-In :  29 Aug 09 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
74%
Satisfaction
 
this hotel is good vale for stay, recommendation.
A HotelTravel.com Member,Canadian
Check-In :  09 Mar 09 
Room type: Jen room harbour view 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
90%
Satisfaction
 
It is our honeymoon. They arranged a top floor room for us with a bottle of welcome wine. The location is not close to central / downtown; however, their shuttle bus was avaliable every hour from hotel to central. In general, basic English communication is ok but not advance... ....(They didn't understand lundry)
A HotelTravel.com Member,Malaysian
Check-In :  06 Mar 09 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
76%
Satisfaction
 
great boutique hotel. Lovely & cosy room, has a great sky lounge on top floor. but I believe the breakfast there is only open to guests on the Jen Room guests?
A HotelTravel.com Member,British
Check-In :  25 Jan 09 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
56%
Satisfaction
 
If you can afford it, best to go for the Harbour View rooms as they are newer and cleaner. The Standard rooms are a tad grubby, especially the bathrooms. Housekeeping was a bit sloppy and the Front Desk people were rather aloof and uninterested. One didn't catch what I was saying, so she simply gave me a false smile and turned away. Our first stay was good and that's why we returned, but not sure if we'll go back again.
Choon Hon Teo ,Singapore
Check-In :  23 Jan 09 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
 
Like: Modern furnishings, chic and cool design, very friendly & helpful staff, free shuttle bus service even on weekends & public holidays
Cliff Fraser,British
Check-In :  11 Jan 09 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
80%
Satisfaction
 
Very modern hotel slightly out of the city center but this is more than compensated for by the free shuttle service that that operates every hour orso to a reliable timetable. The room temperature can only be adjusted downwards from 20c, which in January is a bit chilly, the only way to increase the temperature in the room was with a mobile heater which was promptly supplied on request.
A HotelTravel.com Member,Malaysian
Check-In :  24 Dec 08 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
88%
Satisfaction
 
i will definitely stay at this hotel the next round
A HotelTravel.com Member,Australian
Check-In :  21 Sep 08 
Room type: Deluxe harbour view 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
 
Fantastic service, great clean rooms with excellent views - was a welcome change to have such attentive, well mannered staff who went the extra mile after being in some parts of Russia - even when we had to return and spend an extra night courtesy of a typhoon they were fantastic. A little gem in a atmospheric but convenient location in Hong Kong. Would recommend anyone to try it and see!
A HotelTravel.com Member,American
Check-In :  14 Sep 08 
Room type: Jen room harbour view 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
75%
Satisfaction
 
This a nice, clean hotel. It is a 30 minute drive from the airport, so keep that in mind if you have a short time in Hong Kong. The staff was friendly and willing to assist us when needed. We stayed on the 28th floor so our room came with breakfast, which was nice since we didn't have to find a location to eat each morning and we were able to enjoy breakfast looking over the HK harbor. We were very happy with this hotel and would stay here again.
Aileen Ng,Malaysian
Check-In :  17 Jun 08 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
86%
Satisfaction
 
The hotel room was clean and I had the good fortune of a room that overlooks Victoria Harbour! Splendid! Hotel staff were generally friendly and helpful. The only flipside is that it's tucked away in the Western part of HK, you'd need to travel a little, perhaps about 15 minutes by tram to get to the nearest MTR station which is the Sheung Wan station. Overall, I had a pleasant stay and will definitely go back!
Edel Donlon,Irish
Check-In :  23 May 08 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
88%
Satisfaction
 
This was a lovely modern hotel on Hong Kong Island. The location is a little out but the hotel has a shuttle bus and the tram is only 2 HKD or a taxi 20HKD into central. Clean and Modern room. The pool was open till 10pm and they were always on hand to give towels. When we asked for things they were taken to the room in minutes. Nice area and easy to find a taxi. Did not have a breakfast package but they did have tea nad coffee facitilies in the room. They cleaned the room every day and it was always 100 %. The tram staopped close by and so did the airport bus. There were always taxis and the hotel shuttle bus was very good. Nice view from pool, good towels, clean and opened till 10pm. The swimming pool was lovely and so was the gym. They are both open from 7am~10pm. The rooms were very clean and the staff were very kind! I would stay here again.
A HotelTravel.com Member,American
Check-In :  23 Apr 08 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
65%
Satisfaction
 
It was a nice, clean room. I missed the usual complimentary water bottle and the tiny bottle in the fridge cost HK$ 35! The wireless internet was also expensive.
A HotelTravel.com Member,British
Check-In :  11 Apr 08 
Room type: Deluxe harbour view 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
64%
Satisfaction
 
Facilities and service good, and one of the most comfortable hotel beds i have ever slept on with decent pillows. However, hotel a long way away from central Hong Kong Island, with no public transport nearby. Plenty of taxis though. Harbour view discription is a little deceptive because you cannot actually see the classic "lights of Kowloon" view, that you would be able to see from Wan Chai or Central, because the hotel is too far west. Management of maintenance services needs some work as hotel started knocking down wall next door at 1030am on Sunday morning, for 2 hours.As well as improved customer management, they need to rethink design of facilitiies in bathroom/toilet so that major work is not required to fix problems. Overall a good place , if you accept the location. For a short 2 day trip would probably have a chosen a more central hotel had i realised.
Madelyn Buluran ,Philippine
Check-In :  24 Feb 08 
Room type: Deluxe harbour view 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
89%
Satisfaction
 
Very modern room, suits our family taste. We came in with extra bed already and this was anticipated by hotel staffs since we have a kid with us. We appreciate it very much. We definitely recommend this hotel and we will try also other Novotel hotels in every city we visit.
A HotelTravel.com Member,Norwegian
Check-In :  27 Dec 07 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
 
great hotel for a good price.
A HotelTravel.com Member,Philippine
Check-In :  07 Dec 07 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
71%
Satisfaction
 
I was very pleased with the quality of the room and did not mind much that the hotel lobby was still under renovation at that time. However, the breakfast area was very cramped and has very limited choices. Over-all, i would rate my stay in the hotel as a pleasant one, and the price i paid for it is excellent!
KHENG DEE LIM ,Singapore
Check-In :  14 May 07 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
79%
Satisfaction
 
good location, facing sea. good services and relax design. convenience for short bussiness stay. Good to receive guest.
A HotelTravel.com Member,British
Check-In :  09 Apr 07 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
89%
Satisfaction
 
Excellent value for money for a very good standard of room and facilities. This hotel was ideal as we required something which was close by to central and Pokfulum.
A HotelTravel.com Member,Canadian
Check-In :  12 Jan 07 
Room type: Deluxe harbour view 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
97%
Satisfaction
 
excellent hotel for the price, we were upgraded to a suite, only problem was use of the internet was not free.
A HotelTravel.com Member,British
Check-In :  27 Dec 06 
Room type: Deluxe harbour view 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
71%
Satisfaction
 
Its not really in Sheung Wan, more near Kennedy Town. The walk from Sheung Wan MTR is about 20 - 30 minutes, with trams and buses going there. A taxi from Sheung Wan MTR to the hotel is around HKD 20-25. Overall good hotel, with friendly staff and service, but a bit expensive and far out.
A HotelTravel.com Member,Australian
Check-In :  14 Dec 06 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
45%
Satisfaction
 
Overall the hotel was just barely okay. The first room we were put in was small and had a terrible view (of the ugly building beside us). The shower head and pressure were bad, not so much information about Hong Kong, and no breakfast. We had requested a double bed and both of the rooms we were allocated had twin single beds. I expected more for the price. Also it was MUCH further away from central HK than we thought. To the staff's credit they did move us (after numerous things went wrong in our room), and the gym was okay (nice view).
A HotelTravel.com Member,Australian
Check-In :  30 Nov 06 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
73%
Satisfaction
 
This was a value-for-money and efficient stay. On my first night the water pressure in the bathroom was absolutely terrible, I let the staff know and they fixed it promptly while I was out during the second day. There is a tram and bus stops within a minute of walking which takes you to the MTR stations, which makes up for its Western location. The hotel's shuttle bus is free and runs every hour, and is very useful for going to the airport express train station.
Magdalena Nguyen,Norwegian
Check-In :  18 Nov 06 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
66%
Satisfaction
 
The only negative thing about this hotel is that it is too far from the central shopping places and the MTR. We had to take the taxi out to the MTR everyday, even thought HK Taxi wasn't so expensive. I believe there are other hotels in HK with better locations and for a cheaper prize....besides that the hotel quality was ok...Hmmmm... another negative thing about this hotel is that not many taxi drivers know the location of the hotel.
Barbara Oatley,British
Check-In :  02 Nov 06 
Room type: Deluxe harbour view 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
88%
Satisfaction
 
A good value hotel with friendly staff and worth paying the small amount extra for great view of the harbour. Only reservation was the location as it was a long walk from the nearest mtr station and central Hong Kong island. The hotel had a bus service but only up to 7pm and mon - sat.
Jeffrey Stak,American
Check-In :  10 Sep 06 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
75%
Satisfaction
 
Hotel looks nicer on the outside and in the lobby then the in the rooms. The rooms were small and bland. I was surprised at the lack of Amenities - no toothbrush or paper slippers or even bag for the laundry. Hotel has some good features - staff was attentitive, pool, food, decent TV service. Location is in the Western section of Hong Kong Island - no big thing really as buses, taxis and the tram stop near by. For the value I would rate it medium. At $70 a night it is just ok. Not happy with the small bland rooms but it served my purpose and the airport bus comes so that was all that mattered.
Karen Cummings,Australian
Check-In :  14 Jun 06 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
90%
Satisfaction
 
I was very happy with this hotel. The room was pristine and all fittings in good order, and I appreciated the thick towels, bathrobe, and toiletries. The best thing was the vista from the window, as I was on the 25th floor - I could not bear to close the curtains when I went to bed, enjoying the winking lights of buildings, and boats scudding by on the harbour. The staff were very cordial and informative when asked for any assistance. Hong Kong's famous double decker trams are only a block away - travel upstairs for a good view of the lively street scene.
Andrew Whitaker,British
Check-In :  30 Mar 06 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
55%
Satisfaction
 
Staff were very helpful but sometimes seemingly overworked. Food and beverages were good and attentive staff. Location of hotel a bit far from main leisure/tourist activities and a good taxi journey either way. Hotel facilities satisfactory, but in general vastly over priced, especially for a stay of over 3 days.
Michael Turner,British
Check-In :  10 Mar 06 
Room type: Deluxe harbour view 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
49%
Satisfaction
 
the drinks were expensive at bar. The room was shabby and in need refurbishing, considering it was supposed to be deluxe accommodation with harbour view, it should have been explained that the view was between two huge buildings and the harbour was ferries going past at 100 miles per hour at a 500 metre distance....The swimming pool was empty and therefore not in service. Staff very pleasant and cleanliness of rooms was very good.
A HotelTravel.com Member,American
Check-In :  04 Feb 06 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
78%
Satisfaction
 
The room was on the smaller size but very clean and comfortable enough for 2 people. Shuttle bus provided daily service except Sundays to the Ferry stop, Central MTR station and Admiralty station which is pretty much all that is needed since you will mostly be travelling by MTR, the Central drop off is a good point to start. I enjoyed my stay there and the rate I received through this site made it even a better value! David the bellhop was a pleasant face to see every morning with his ever present smile! Requests were attended quite promptly as needed. I would definitely stay there again.
Richard Cohen,American
Check-In :  27 Nov 05 
Room type: Deluxe harbour view 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
 
We got "delux" rooms which were fantastic. Not huge, but big enough, immaculately kept, fantastic harbor views, and the quietest room I have ever stayed in- absolutely no noise at all from the corridor or surrounding rooms. Great buffet breakfast, georgeous pool, friendly and extremely helpful staff. I liked the location - not a tourist area, but a very interesting neighborhood in Hong Kong. A long rambling walk, or short cheap taxi ride to "western market" streets. The hotel has an hourly shuttle to the subway, there are buses right outside the door, and the tram is a block away. We arrived late at night with my 82 year old mother and I was a little concerned about not having a room available, but everything was ready and worked out perfectly for us. I'd use this hotel booking service and stay in this hotel again.
A HotelTravel.com Member,Singapore
Check-In :  27 Aug 05 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
78%
Satisfaction
 
Centrally located, near good restaurants, very local. All in all, a good value for money proposition.
A HotelTravel.com Member,Australian
Check-In :  01 Jul 05 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
83%
Satisfaction
 
Very good hotel for the price.
A HotelTravel.com Member,New Zealand
Check-In :  22 Apr 05 
Room type: Deluxe harbour view 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
66%
Satisfaction
 
It was a comfortable place to stay. We couldn't really find much in the way of tourist information in the hotel, but we didn't bother to ask as we were meeting friends who showed us around anyway. We were pretty self sufficient and just used the hotel as a place to sleep. We had no problem getting taxis from the hotel - the staff either ordered for us or we picked one up on the street. Am thinking of going back to Hong Kong next year, and would stay there again.
Paulo Souza,Brazilian
Check-In :  19 Mar 05 
Room type: Deluxe harbour view 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
93%
Satisfaction
 
Very busy place, with many customers. But still very friendly staff. Good location, and next to good restaurants and shops. If you like a bustling place, that's for you.
Charles Cooper,British
Check-In :  06 Feb 05 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
77%
Satisfaction
 
All the facilities you would expect from a 3 star hotel were present, but it was a little cramped (possibly this is typical from somewhere as populated as Hong Kong). When I booked this room I had little knowledge of Hong Kong and it turned out that this hotel was much further from the 'hub' of activity than I suspected. Within walking distance of the city centre, if you are fit and wearing comfortable shoes! We walked to and from the ferry terminals to go to the outlying islands, but it took a while; however taxi's were generally easy to come by should we have chosen to do this. There were a lot of other hotels nearer the 'centre' however, and for similar prices. I would not stay in this one again. It does have a harbour view, but only just and from the higher floors! Staff were helpful, with a good standard of English (and other languages) spoken.
Andre Mouton,South African
Check-In :  24 Jan 05 
Room type: Deluxe harbour view 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
95%
Satisfaction
 
Liked size of room. Had to find most of outside shopping spots etc by myself, maybe better to have all nearby restaurants etc on a list at the front or in the room. Overall very enjoyable and will defnitely use again next time.
Eric Meier,Dutch
Check-In :  19 Sep 04 
Room type: Standard 
 
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
90%
Satisfaction
 
Very nice hotel, friendly staff, spacious rooms, good beds, comfortable bathroom. friendly staff at reception, and good concierge service. call for extra pillow or towels are being handled very prompt. easily accessable with minibus, taxi or tram, located in quite area, several restaurants and small shopping mall within walkingdistance. good value for money, especially if staying with kids
 

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