Grosvenor Hotel
Grosvenor Hotel
101 Buckingham Palace Road, South London, England
Star Ratings : 
Location : Victoria Rooms : 357
Location : Victoria Rooms : 357
Grosvenor Hotel (Formerly Thistle Hotel Victoria) is an elegant and spacious Victorian hotel offering typical 4 star services that cater to the needs of the international leisure and business traveller.
from €101
per night
TAX & SERVICE INCLUSIVE
per night
TAX & SERVICE INCLUSIVE
Based on 218 HotelTravel.com Guest reviews
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
71%
Customer Satisfaction
Rated #189 for all London hotels
I thoroughly enjoyed my stay at The Thistle Victoria. The staff are very helpful and polite - the service was excellent. The location is very convenient for London. I look forward to staying here again....
Mary Crow, Irish
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Adults
Children
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Room 2 :
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Hotel Rates are per room, per night
Triple/Quad occupancy may include an extra bed for some room types.
Our Editor's Hotel Suggestions
Grosvenor Hotel Reviews
A HotelTravel.com Member,Irish
Arrival Date: Oct. 7, 2009
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
54%
Satisfaction
I stayed in a single room which was extremely small and the bathroom was very dimly lit.I also felt that the lift areas on the floor I stayed on (2nd Floor) was very grubby, in particular the doors of the lifts and the buttons were very dirty.
The main reception area and restaurant was lovely and the staff were very pleasent so it was disappointing to be let down in the areas detailsed above.
A HotelTravel.com Member,American
Arrival Date: Jul. 24, 2009
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
60%
Satisfaction
Ammenities and services should be available as listed and not something listed as an ammenity but requiring a charge, BTOne for example. Also, the staff was courteous in their tone and comments but totally worthless inthe information provided and assistance given. Example, I asked for a receipt of my charges and was told I had to get them from the travel agency (that woul be you). One staff person told me that I had to get a wifi voucher from the hotel but that they were out, another told me I could sign up on line. One hostess told me that sheo could have breakfast early on our return day, the hotel said I needed to ask for a box breakfast (which I did) but it was not available at the requested time. I asked and paid for an additional bed for one night but had to schedule that a second time. Service seems to have a definition that excapes me. Prior to the trip I had emailed the hotel asking for a piece of information but never received an answer.
A HotelTravel.com Member,Irish
Arrival Date: Apr. 5, 2009
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
59%
Satisfaction
Room was good size, but headboards not attached to wall. Beds moved freely which if you went to sit on same, they slid from under you.Bathroom very dated and tired as with decor in bedroom and rest of hotel. However it was clean, and staff were very helpful
Helen Black,British
Arrival Date: Jul. 17, 2008
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
80%
Satisfaction
Really good location, being next door to Victoria Sation - really handy for Gatwick Express. Concierge desk was excellent, with maps advice and help with cases. Just 10 mins walk to Buckingham palace and right beside the Apollo theatre.
Quite an old hotel with a bit of a musty smell - but that's to be expected. Breakfast was just ok.
Was disappointed to be charged an upgrade fee to have a double room - an extra £60 (£20 per night) as that was what I thought I booked - and it quite clearly said double/twin on my confirmation - but I wasn't going to stand around and fight!
On the whole - I would go back.
A HotelTravel.com Member,British
Arrival Date: May 25, 2007
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
53%
Satisfaction
Overall, the hotel was well maintained, but the staff made many errors, including accidentally rebooking my room to someone else! failing to clean the room properly, and being confused by my paying for room-service with cash. Although they apologised, they made no effort to compensate me either.
Gerardus Wientjens,Dutch
Arrival Date: Apr. 27, 2007
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
66%
Satisfaction
The room was dark and small. The windowframe was so old that through the cracks a constant stream of cold air came in, as well as a lot of street & railway noises!
Mary Crow,Irish
Arrival Date: Apr. 21, 2007
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
100%
Satisfaction
I thoroughly enjoyed my stay at The Thistle Victoria. The staff are very helpful and polite - the service was excellent. The location is very convenient for London. I look forward to staying here again.
Giorgio Kandilarov,Bulgarian
Arrival Date: Feb. 12, 2007
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
66%
Satisfaction
Good: Exelent location at Victoria station, acceptable rate
Bad: Very depreciated room, bathroom and furniture, high noise level from the street due to old metal window frames.
Patricia O'brien,Irish
Arrival Date: Jan. 8, 2007
Room type: Standard
Standard of Room
Hotel Facilities
Food & Beverage
Service
Location
Value For Money
86%
Satisfaction
Generally I found the hotel very pleasant, staff were excellent and the public areas were very comfortable and impressive. on the other hand, we were told that we had a deluxe room, and we didn't think it qualified to be described as that. It was small and the decor was rather dated. I would have no hesitation in staying there again.
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