A HotelTravel.com Member, Saudi Arabia
"This Hotel is perfectly located in Cairo on the Nile, the breakfast is excellent and the rooms had a great view of Nile boat activities. I recommend the Grand Hyatt Boat Dinner Cruise. My only surprise was the amount of time it took the Hotel staff to check us into the rooms after informing me that my reservation had been canceled by the agent who made the booking? The Hotel eventually tracked my reservation and I was allowed to have my rooms at the rate I had confirmed. My stay was otherwise uneventful. The room service staff seem however to take forever to make up the rooms in the morning except of course on your last day where they will be knocking at the door early in the morning to remind you to leave them the normal gratuity. "
Abdullah Alghanem, Saudi Arabia
"I stayed 3 weeks in Grand Hyatt Cairo during March-April 2008. it was a business trip. I took my time to search for a better hotel to serve me during my stay. and Grand Haytt was my best choice and it never disappiont me ! it has a very nice location. a great view. but a little bit crowded. everything is very near to you except City Starts mall (the biggest mall in cairo)who will looking for a shopping trip !. its about one hour from this hotel during rush time. I had a problem during my check in, they told me that they does not received a copy of my voucher from my travel agency. and while I tried to call the emergency number that I had. they came back to me and said.. Ohh!! its ok now. we received it already!!. I shocked at the begining because I paid in advance the full amount of my stay and it was about 7000 $. so no chance to f&^& me up !! :). and because it was not my first time to book via hoteltravel.com I was a little bit confident that there is a mistake.
in general, the hotel is the best hotel that you wanna stay in, a resonable rate comparing to Four season hotel which is infront of grand hyatt hotel. and it cost 600$ per night (the lowest rate they had). it was my first time in cairo. and I hope it will be the last time. nothing personal :) but I dont like to repeat the country that I visit unless it worth it ! and nothing worth to come back to cairo. a very crowded, un orginazied, nothing deserve that amount that you will pay for get a awaful service in every where. but the hotel is great. I got a club room in 32nd floor. the lounge service is great. they provide a free drinks, snacks, free internet wireless. except your room, you had to pay 45 $ per day to get a wired internet service !! even when you're in a club room !!. they should thinks about that again!!. I recommnded Intercontintal city starts or Holidayinn city starts for families who likes shopping, play areas, fine resturants in city starts mall. if you think about getting your brakefast, dont take it from club lounge, try it from the resturant in lobby floor. it has much better varaites. Hmm, thats all in my mind.
no free internet service in your room !! you had to pay 45 $ per day or 18 $ per hour !! to get this service !"
