Diane Vliem, United States
"I thought facilities were outstanding and native flora on the grounds were gorgeous. The staff was very friendly, but service at the desk always seemed ineffecient and cumbersome. Also we filled in our preference for room service to be in the A.M.,then returned at 4:00 to an unserviced room. As my husband was ill and needed rest before dinner I phoned to request service. We went and had icecream and returned in 45 minutes and the room was still unserviced. A full hour+ after I was told they could clean the room next, I saw two young women working in another section, and explained our predicament,and was told that yes they had received the request and would do the room after the one they were working on. Everyone was pleasant and understood our need due to illness, but it took a lot of time and contacts to get a room cleaned. Why do they ask your preference in time if there is not intention of cleaning the room at your requested time? "
